Job Details
The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customers primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us!
Acting as the customers primary point of contact, you will:
* Receive in-bound calls from customers who want to open a claim
* Listen, solve problems, answer questions and work with them to find a resolution
* Use your expertise to proactively make recommendations that will help customers avoid future issues
**Now offering $500 in additional bonuses!** Paid out in 2 installments:
* What you will enjoy:
* The variety of work - every day and every customers situation is unique
* Being part of a high performing, collaborative and supportive team
* Competitive compensation and paid time off
* Medical benefits begin on your first day
* Career advancement opportunities
The ideal candidate will have:
* Relentless drive to provide exceptional customer service
* Excellent communication and listening skills
* Strong attention to detail and problem-solving skills
* Ability to adapt to change and work well in a fast-paced environment
* Ability to multi-task using technology while handling calls
* Minimum high school diploma or GED
We are hiring for both Day Shift & Night Shift:
* Day Shift ranges between the hours of 7am 10pm EST
* Night Shifts range between the hours of 9pm 8am EST
* Hours of operation are 24 hours, 7 days a week, 365 days per year including holidays
* This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
* We do pay shift differentials for night and weekend schedules worked
When you start, we train you:
* Its a combination of virtual class room & on the job training that is typically 6 weeks long but duration can vary
* Class room training hours are typically Monday through Friday from 8am 5pm EST with a lunch break
* Upon completion of class room training you will receive your regular shift & start working those hours
You will work remotely temporarily due to COVID 19:
* Normally, this is an on-site position and Customer Care Professionals will return to working at our Miami, FL office in the future.
* Our Miami, FL office is located at 11222 Quail Roost Drive Miami, FL 33157.
* While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.
% buffered00:00 00:00 **Transcript**When I was asked, what do I love most about my job and my role, I love working for Assurant for many different reasons, but some of the reasons that I love working for Assurant are the people. I love the fact of how much interest is given into our people and how much Assurant invests in our people. We sent 13,000 home with a pandemic and we did not skip a beat. The best part is the professional and the learning, the personal development that we have with our teams, watching each of our team members just shine from being a customer service rep, watching them develop into a senior, to a team lead, to a unit manager, and even an operations manager. You could even become a director. You can become a vice president. There's so much ample opportunity here given at Assurant, with all the training and being set up for success. That's the best part. The best part is knowing when I come to work every day, it doesn't feel like work. I come to work every day and I come with a purpose. And the passion that we have is what Assurant stands for. So I'm definitely, definitely what I love most about my job is the people. I'm very happy to be an Assurant employee.
Video length 1:16 When I was asked, what do I love most about my job and my role, I love working for Assurant for many different reasons, but some of the reasons that I love working for Assurant are the people. I love the fact of how much interest is given into our people and how much Assurant invests in our people. We sent 13,000 home with a pandemic and we did not skip a beat. The best part is the professional and the learning, the personal development that we have with our teams, watching each of our team members just shine from being a customer service rep, watching them develop into a senior, to a team lead, to a unit manager, and even an operations manager. You could even become a director. You can become a vice president. There's so much ample opportunity here given at Assurant, with all the training and being set up for success. That's the best part. The best part is knowing when I come to work every day, it doesn't feel like work. I come to work every day and I come with a purpose. And the passion that we have is what Assurant stands for. So I'm definitely, definitely what I love most about my job is the people. I'm very happy to be an Assurant employee. jill Unit Manager II **Join our talent community**
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