Job Details
FRONT DESK MANAGER
Job Type Full-time Description **JOB SUMMARY**
The Front Desk Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
* Manage and monitor activities of all employees in the Front Office department making sure they adhere the Seven Principles of Service and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
* Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
* Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
* Undertake full responsibility for scheduling of the department. Responsible to work a regularly scheduled front desk agent shift. Availability to work any shift as needed to ensure coverage.
* Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
* Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Seven Principles of Service and promoting a strong team atmosphere and culture.
* Be aware and able to enforce all emergency and safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotels emergency response team.
* Perform other duties as assigned or needed.
Claremont Company offers a comprehensive rewards and compensation package for eligible associates that includes:
* Competitive Wages
* Medical and Dental Insurance
* Flex Spending Account
* Long Term Disability
* 401(k) retirement plan with Employer Match
* Vacation
* Holiday Pay
Claremont Companies is an equal opportunity employer. EOE M/F/D/V
Requirements QUALIFICATION REQUIREMENTS
* High School diploma, and one to three years related experience and/or training, or equivalent combination of education and experience.
* College degree preferred.
* Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
* Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
* Must be flexible in hours and days worked.
* Must have strong organizational and time management skills.
* Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
* Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and guests.
* Experience with hospitality industry software a plus.
* Supervisory experience in customer service setting a plus.