Job Details
As a Resort Coordinator, you will be assisting the General Manager with administrative duties that support general resort operations:
We offer an excellent benefits package to our full-time Team Members that include:
- Pay Rate: $25 - $27.50 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, and Company stock purchase program.
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
- Generous Paid Time Off Program and Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
Schedule Details: The position work schedule is Monday to Friday, 8 am - 5 pm, and work weekends and holidays as business needs.
Additional Responsibilities: - Arranges meetings on behalf of Resort Leadership; Documents and distributes minutes when in attendance or as requested and coordinates aspects of the Grand Impact Committee
- Ensures all vendor inquiries are handled in a professional and expedient manner
- Coordinates vendor contract process as it relates to Reserve Projects
- Distributes and Receives RFP (requests for proposals) for projects, contracts
- Maintains Contracts/Service Agreements files and updates annually including Certificate of Insurance
- Coordinates all aspects of HOA meetings including but not limited to preparing notifications, arranging meeting location/space, coordinating, translating where needed and any other requests by Resort Leadership or Association Management Services
- Coordinates all aspects of VIP needs including amenities, arrival/departure needs, and accommodations. Keeps the information current and communicates to Resort Leadership on all planned arrangements, following up as needed
- Maintains Office Supplies and Administrative Support including copiers, fax, mail distribution, and more
- Assists operations within house notifications, emergency information and other requested communication
- Assists with certain deliveries and receives purchases for various departments where applicable
- Completes all required Company training and compliance courses as assigned
- Maintains Compliance records for various needs such as training
- Provides analytics regarding SALT or Guest Feedback measurements, daily/weekly/monthly roll-up as needed
- Builds presentation decks or other media tools as requested by Resort Leadership
- Become proficient in all related aspects that support the resorts such as Branding and Creative, Communication Social Media standards, Brand Standards, etc
- Works with Resort Leadership on Quality Assurance Measures to include inspections, waivers, brand standards
- Responds to owner/guest inquiries, concerns and ensures issues are resolved and not raised
- Assist other related duties as assigned
What are we looking for... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role optimally, you possess the following minimum qualifications and experience:
- Minimum 6 months of related experience
- Capability to understand and follow both verbal and written directions as well as knowledge and usage of accurate business English and office practices
- communicate effectively with others, analyze and resolve issues, maintain effective working relationships, and interact optimally with internal and external customers
- Proficient in time management; the ability to organize and manage multiple priorities
- Ability to take initiative and effectively adapt to change
- Proficiency in Microsoft Application (PowerPoint)
- High school graduate or GED equivalent
- Obtain Notary Public if not in possession upon hire
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Prior experience working in the hospitality industry
- Notary Public Commission, State of Hawaii
- Associate degree/College Diploma
- 1+yrs related experience
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.