Job Details
Dependent upon assignment within the department, responsibilities may include pre-registration, registration, payer identification and verification, referral to financial counseling, and point of service collections. Vital functions include: timelyh, accurate and complete data gathering and entry in the computer system(s) of patient demographic and benefit information, verification of benefits eligibility and limitations, coordination of benefits, determination and collection of patient's financial responsibility at the point of service, and satisfaction of regulatory rquirements (medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, important message from Medicare issuance and signage, HIPAA, and EMTALA). Ability to communicate consiely and clearly is important. Essential is the ability to provide excellent customer service to patients, patients' family members, healthcare providers, medical staff offices, and peers.
High school graduate or equivalent required. Preferred post-secondary education, i.e., Associate Degree in healthcare or business-related field and/or certification in healthcare access. Bilingual capability (English/Spanish) desirable. Previous experience preferred in hospital or medical office patient access or financial services preferred. Training experience a plus. Achieves and maintains certification as a Certified Patient Access Associate (CHAA) through the National Association of Healthcare Access Manager (NAHAM).