This position is responsible for setting the strategy, direction and expectations that match the business requirements of the parts department to the needs of the overall business. Fully understand and manage the financial responsibilities of the departments. Provide adequate staffing and training to meet the business needs. Lead, manage and hold the team accountable for performance results.
Set direction, priorities and goals for Parts Department & Retail Store.
Operate a profitable department and manage items such as inventory control, staffing, and security.
Actively manage various direct reports establishing goals & objectives and managing to same
Insure proper staffing levels, assist recruiting to hire qualified candidates
Provide continuous training and educational opportunities for Department associates
Ensure fast courteous service consistent with "Company Standards" to all customers.
Research pricing and availability of parts for customers.
Coordinating with service teams ensures parts are always in stock and ready for use
Problem-solving of accounting, manufacturer and customer issues
Make sure that each technician receives the proper parts to ensure successful repair of vehicle in a timely manner
Identify and coordinate improvement opportunities regarding special order parts, requisitioning, counter congestion, space, inventory integrity, manufacturer issues, warehouse organization, cycle count program, inventory planning, purchase price variances, E & O disposition, returns management, in-bound telephone responsiveness.
Monitor performance and take action regarding profitability, inventory levels, excess/obsolete parts, levels of service and overtime.
Supervise and monitor all retail related activities.
Ensure all core processes are following in all operational areas front end, back end & expert counter.
Support onsite and off-site events as needed
Ensure high level of recovery and cleanliness is maintained at all times. All product is well presented, signed & properly displayed.
Attend all company required meetings.
Additional responsibilities as requested or required.