Job Details
Lexington Regional Health Center
Title: Office Assistant
Supervisor: Director of Rehabilitation Services
Department: Rehabilitation Services
FLSA Status: Non-Exempt
Principle duties and responsibilities
* Greets patients upon entering facility and issues identification bracelet.
* Completes registration of new patient including: consent form, medical history form, Medicare Questionnaire (if applicable), demographic form and computer submission.
* Prints off daily schedule from hospital's computer software scheduler and posts in front office.
* Assists Rehabilitation Services Aide as needed in cleaning treatment rooms/mats/tables, exercise equipment and aquatic facility following patient treatment sessions to ensure proper hygiene and maintain infection control guidelines.
* Schedules patient in hospital's computer software scheduler per therapist's request.
* Answers telephone to assist patients with scheduling, rescheduling, or directing phone calls to appropriate person/department.
* Faxes evaluations, recertifications, and progress letters to providers as instructed by therapists.
* Delivers outgoing mail and interdepartmental mail to hospital daily.
* Contacts insurance companies to verify eligibility and limitations for therapy services.
* Audits and tracks therapy cap amounts, insurance limitations and workman's compensation limitations to ensure compliance.
* Collects payments for therapy services including copay amounts based on insurance requirements.
* Completes monthly Rehabilitation Services statistics and submits to department director.
* Responsible for ensuring the patient care environment meets appropriate governing body standards.
* Ensure patients and visitors follow current infection control guidelines.
* Maintains patient and staff safety through the use of patient safety tools (Teamstepps, Just Culture, etc.).
* Regular attendance at the assigned work location is required.
* Performs all other duties as assigned.
Minimum knowledge, skills, and abilities
* Ability to use standard office equipment and software proficiently, read and write as is typically acquired through the completion of a high school diploma or equivalent.
* Basic Life Support certification via American Heart Association required within six months of hire.
* Attention to detail up to 90% of the time when entering patient personal/insurance information for registration purposes, organizing charts, tracking evaluations, contacting insurance providers to preauthorize therapy services, collecting/tracking copays and ensuring front office process flow.
* Ability to effectively communicate with individuals from diverse backgrounds and varying educational levels in order to assist with checking in and registering the patient, obtaining personal information for registration purposes and communicating with the patient when attending therapy sessions, taking into consideration cultural differences.
* Ability to maintain strict confidentiality with regard to protected and sensitive information.
* Ability to solve problems independently and confidently by applying analytical and logical thinking.
* Ability to read and analyze general business directives, policy and procedure statements, and governmental regulations.
* Ability to complete reports and correspondence at a professional level.
* Ability to immediately respond to common inquiries and complaints from patients, employees and regulatory agencies.
* Ability to effectively organize and present information and respond to questions from employees and external groups of varying sizes.
* Successful completion of required knowledge and training of standard precaution and transmission protocols and when to apply during principle duties and responsibilities.
Working conditions
* Works in a normal patient care environment, well lighted and ventilated with minimal exposure to excessive noise, dust, temperature, etc.
* Occasional exposure up to 50% of the time to infection and/or contagious diseases when working with patients.
* May require performing therapy duties in the following locations, not limited to: processing plant/industrial environment, patient's home, hospital environment, skilled nursing facility/assistive living facility, school environment. May also include aquatic therapy environment at temperatures exceeding 90 degrees and high humidity environment.
* Requires filing patient forms into charts 40% of day. Helps stock and maintain inventory of office supplies in front office cabinets and cupboards up to 5 pounds of supplies 10% of work time. Requires 70% of work time at desk or in front of computer for various paperwork, clerical, and billing, among other duties. Ambulation up to 200 feet for one instance of retrieving charts or to discuss information with therapist 10% of work time.
* Direct exposure to body substances during patient care activities and on contaminated surfaces such as patient equipment.
Management responsibilities
* None
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be a complete list of all responsibilities, duties and skills required.