Job Details
Who we are
At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won t just have a job, you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.
JOB SUMMARY:
The Operations Manager is responsible for leading the day-to-day operations through the collaboration with leadership from field production, operational support, and finance, to achieve the organizations business objectives and strategic goals.
Key performance objectives including anticipated time allocation and in order of priority,
Manages and leads the day-to-day operations to ensure processes and controls are in place to maximize profitability of the organization while supporting a culture of accountability.
(35%)
Manages and leads the development of an engaged operation team to achieve organizational goals for growth, financial performance, and long-term sustainability.
(25%)
Collaborates with the President to ensure clarity and direction of the organization and achievement of strategic goals.
(15%)
Continually develops, enhances, and oversees the brands customer journey and service delivery to provide a premier customer experience and supreme technical service.
(15%)
Creates and maintains business relationships to drive and achieve organizational growth.
(10%)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Other duties may be assigned.
Interpersonal Responsibilities
- Maintains strong relationships with customers, employees, AHHS Leadership team, and management team.
2. Serves as a trusted advisor, sounding board, and confidant to the General Manger. Advises on a range of matters involving location and regional strategy, operations and staff.
- Assists with succession planning and continuously evaluates the talent base and overall bench strength of the organization. Assures team continuity through identification of high potential employees, and gaps in key areas, along with the development of plans to address future staffing needs.
- Establishes staff accountabilities, clear expectations for performance outcomes and key performance indicators and behaviors. Provides feedback on results and oversees the performance management process for the organization.
5. Improves the organization s effectiveness through coaching, training and problem solving as well as fostering a result driven, solutions-oriented environment that is highly collaborative and challenges team members to reach their full potential and achieve long-term success.
6. Encourages and seeks opportunities for collaborative efforts across departments, seeks understanding of issues, anticipates and troubleshoots problems, and resolves escalated matters involving staff or customers. Consults with President and management team to discuss issues, coordinate activities, and resolve problems.
MINIMUM QUALIFICATIONS
1. Experience: A minimum of 5 years of senior level executive experience managing staff and operations in a service-based industry.
2. Reasoning Development: Apply business management principles to define problems, collect data, establish facts, and draw valid conclusions. Deal with several abstract and concrete variables.
3. Mathematical Development: Proficient in applying mathematical operations for analyzing, interpreting and assessing strategic opportunities, business performance, and operational issues.
4. Language Development: Ability to read and interpret technical journals, financial reports, legal documents, workplace rules and procedures; prepare business letters, summaries, and reports, using a prescribed format and conforming to all rules of punctuation, grammar, diction and style; speak with poise and confidence, using correct English.
5. Licensures and Certifications: None Required.
6. Education: Bachelor s degree or higher.
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life s necessities and perks, many of which expand and improve year after year, including:
Inventive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching contributions (once eligibility requirements have been met)
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Paid time off & paid holidays (depending on role and month of hire)
Your career at Ace is more than just a job. It s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities and we support our employees in doing the same by offering an annual Ace Cares Week, time off work to volunteer at an organization of your choice, opportunities to help Children s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.
Compensation Details
$110,000-$120,000 Per Year + Aggressive Bonus Structure
About Ace Hardware Home Services
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual s education, training and experience, the position s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written Position Description is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.