Job Details
Position Overview
The online training development specialist works in tandem with the senior content strategist and production team in creating, converting, maintaining, and delivering HAI Group content for online delivery. They will leverage e-learning authoring and creative tools, as well as the Learning Management Systems (LMS), to create, convert, or maintain content for online delivery. They will also assist our customer support specialists when needed with customer care, web support, training, and subscriber onboarding to achieve a high level of customer satisfaction and day-to-day operations. The online training development specialist will be a professional with experience in instructional design, online training content development, project management, and training delivery that works collaboratively to meet departmental goals.
Essential Functions
- Collaboration and creation of educational content, ensuring alignment with project goals and learning objectives while driving efficiency and effectiveness.
- Working with the Online Training group, manage the full lifecycle of online training projects, from conception to implementation, ensuring quality and timely delivery.
- Partner with subject matter experts to develop and tailor educational content into engaging and effective online courses.
- Apply adult learning theories and instructional design models to create innovative and impactful learning experiences.
- Build, test, publish, and launch courses in the learning management system.
- Evaluate and incorporate user feedback to continuously improve online training courses.
- Assist in maintaining IACET AP compliance.
- Research and implement new instructional design technologies and tools to stay at the forefront of industry trends.
- Provide learning management system customer support when needed.
- Other duties as assigned.
Knowledge, Skills, Abilities:
- Ability to manage multiple projects simultaneously.
- Proactive problem solver with attention to detail and organizational skills.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to collaborate effectively with cross-functional teams and external stakeholders.
Job Requirements
- Bachelor s degree in instructional design, learning and development, education, or a related field (equivalent work experience will be considered in lieu of degree)
- 2+ years experience as an educator, teacher of adult learners, or similar experience developing lesson plans, courses, with a strong foundation in instructional theories and principles.
- Proven experience in online instructional design.
- Background in project management, overseeing end-to-end educational content development.
- Commitment to customer service and a team-oriented environment
Preferred
- Experience with online training authoring tools (e.g., Articulate Storyline 360) and multimedia production
- Familiar with project management concepts and software to manage multiple L&D projects.
- Familiarity with video and audio production, as well as editing techniques
Work environment & Physical Demands
- Inside climate-controlled office building
- Ability to lift 25lbs
- <10% Travel
- Prolonged sitting and using a PC
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Department Overview
The online learning department is a creative and customer-focused, not-for-profit business unit that develops and maintains online training for housing professionals. The team develops online certification courses, informative shorts, marketing videos, and other media for HAI Group customers.
Company Overview
HAI Group [1], is the nation s leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group was recognized as a Top Workplace in 2020, 2021, 2022, 2023 and 2024.
Cultural Objective
HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy.
HAI Group Benefits and Perks
- Bonus program eligibility
- Annual merit program
- Outstanding 401(k) program and non-elective contribution
- Flexible work schedules
- Generous paid time off, paid volunteer days and paid holidays
- Medical, vision and dental Insurance
- Company paid life, AD&D, short-term disability, and long-term disability coverage
- HSA, FSA and dependent care options
- On-Site wellness: Full gym and locker rooms, wellness initiatives, outdoor basketball and tennis court, picnic pavilion area
- Tuition reimbursement and loan repayment
- Professional development
- Community outreach
HAI Group is an Equal Opportunity Employer.
No agency submissions please. Resumes submitted to any HAI Group employee without a current, signed and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group and no agency fees will be paid.
[1] HAI Group is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Risk Retention Group, Inc.; Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Innovative Housing Insurance Company Inc.; Housing Investment Group, Inc.; and Housing Insurance Services, Inc. (DBA Housing Insurance Agency Services, Inc. in NY and MI).
Notice of Collection of PI: