Job Details
** Member Advocate - Customer Service Representative**
**Job Category****:** Underwriting **Requisition Number****:** MEMBE001269 Showing 1 location **Job Details**
**Description**
The Underwriting Department has an open Member Advocate opportunity. This role is designed to provide best-in-class member experiences. Individuals are empowered to deliver an amazing member experience during every interaction.
Our Member Advocates, a vital part of Underwriting Team, is often the face of the company! The Doctors Company has an opportunity to the join the team in this customer-centric role. This role can be based in East Lansing, MI, Mechanicsburg, PA, or Jacksonville, FL with a working schedule of 8am - 5pm Eastern time.
**Qualifications**
* One to three (1-3) years of related customer service experience
* One to two (1-2) years of Insurance or Health Care Industry Experience strongly preferred
* Bachelors degree preferred
* Knowledge of Underwriting and Accounting principles preferred
* Proficiency and aptitude in use of computer information systems with knowledge of Microsoft Word and Excel preferred
* Excellent phone and written communication skills
* Proficiency in use of phone systems
* Ability to accurately type a minimum of 40 WPM
**Responsibilities:**
**Member Experience (Quality)**
* Provide superior customer service, as the initial point of contact for the insured
* Proactively anticipate callers needs, ask probing questions to ensure understanding of call content and to minimize any need for follow up
* Proactively follow through on customer commitments
**Collaboration & Support**
* Effectively collaborate and support peers to bring resolution to stakeholders needs or needed process improvement
* Maintain professional, tactful, respectful relationships with internal and external stakeholders
**Personal & Professional Development**
* Demonstrate initiative to identify and communicate areas for personal development and training
* Complete assigned training and demonstrate mastery of concepts presented
* Use skills learned in training to increase professional performance in the areas addressed in the training
**Process & Support Efficiency**
* Ensure all processing activities are accurately completed
* Leverage appropriate internal resources to assist with problem-solving before escalating. Provide recommendations if escalation is necessary.
* Adhere to assigned schedule and proactively communicate any modifications needed to management
* Proactively follow through on customer commitments
**Continuous Improvement Support**
* Provide process recommendations to management to continuously improve and support implementation of new workflows
* Embrace change initiatives by supporting changing processes, procedures, organizational initiatives, etc.
**Other duties as assigned**
* Perform other assignments as requested and directed by management
* Positively impact company and department effectiveness through actively engaging in such activities as team projects, administrative duties, etc.
Under TDC Group's COVID-19 Workplace Safety Policy, all vaccinated employees, including those temporarily working from home or designated as full-time telecommuters, will be required to show visual proof of vaccination. Employees who are not vaccinated, do not provide proof of vaccination, or have an approved exemption must submit a weekly negative COVID test starting the first shift working on or after December 6, 2021. If your position requires that you be vaccinated, for example working in medical environments that require immunization, weekly testing is not an option. Upon hire into a TDC Group position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost.
**About The Doctors Company**
The Doctors Company is the nations largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.
The Doctors Company is proud to be .
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Preferred**
Bachelors or better.
**Experience**
**Required**
**1-3 years:** Customer Service Experience
**Licenses & Certifications**