Job Details
Job Description Customer Service Representative - ( 2104414 ) **Description**
The primary responsibility of this role is to provide a professional and consistent customer service support to our military customer base.
***Customer Relationship Management***
* First point of contact for sales & customers
* Primary supply chain interface to sales & customers
* Resolve customer business issues
* Attend meetings, conference calls
* Relationship development
* Subject Matter Expert for ITAR (Intl Traffic in Arms Regulations) and DPAS (Defense Property Accountability System) Govt Rated Orders specific to desk responsibilities
***Customer Advocacy/Problem Resolution***
* Lead customer escalations
* Understanding of Customer business processes
* Analyze and work with customer to provide forecast and backlog at lead time
* Initiate communication of supply chain disruptions and coordinate effective resolutions
***Tactical Service Support***
* Quoting (Price, MPQ, MOQ, Lead Time, stock availability, no bids)
* Order Entry & maintenance (Reschedule & cancellation)
* Delivery improvement, shipment follow up and shipment tracking
* Daily interface with customers (Phone, email, Customer WEB)
* Manage customer requirement to meet customer expectations
* Reporting (Mismatch, Line Down Maintenance)
**Qualifications**
Preferred Qualifications:
* Thorough understanding of supply chain management
* Customer service skills, data analytical and problem solving skills
* Able to perform multiple tasks simultaneously, able to balance short and long term goals
* Strong Interpersonal skills
* Strong communication skills (written and verbal)
* Able to work across different businesses and disciplines within onsemi
+ Planning
+ Marketing
+ Logistics
+ Finance
+ GSCO (Global Supply Chain Operations)
+ Sales
+ Document Control
* Motivational skills, innovative/Creative skills
* Ability to exhibit patience, tact, enthusiasm, and a positive attitude when addressing complaints and problems from customers
* Ability to utilize general computer literacy
* Good Math proficiency
* Must complete ITAR Training
**System Knowledge:**
* Microsoft Office
* Oracle is a plus
* ModelN is a plus
**Required Qualifications:**
* BS degree or equivalent experience
* US Citizen
This is individual will be required to obtain security clearance, passing a background check and be fingerprinted.
**onsemi** is an Equal Opportunity and Affirmative Action employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations. By way of example, discrimination on the basis of race (actual or perceived), ethnicity, color, religion (including any terms or conditions that would require a person to violate or forgo a sincerely held practice of their religion, unless it causes a bona fide undue hardship on the conduct of business), ancestry, national origin, citizenship, sex (including pregnancy, childbirth, or related medical conditions), age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information (including test results), status as a protected veteran, uniform service member status or discharge status, political affiliation, union membership, gender identity or gender expression, certain arrest or criminal history records, homelessness, use of lawful products outside of work during nonworking hours, protective order status, or any other characteristic protected by applicable law is prohibited.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact **...@onsemi.com** for assistance.
Please visit ** to review your rights as an applicant: EEO is the Law, Employee Polygraph Protection Act, Your Rights Under USERRA, Employee Rights Under the Family Medical Leave Act, EEO is the Law Poster Supplement/Pay Transparency Policy Statement, and Right to Work/E-Verify Poster.**Primary Location**
: US-AZ-Phoenix