Job Details
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Job Title: Night Manager
Location: Augusta Marriott in Augusta, GA
Job Type: Full-time; Salaried Exempt
Reports To: Hotel Manager
Summary: As the Night Manager at the Augusta Marriott, you will be responsible for ensuring the smooth operation of the hotel during the evening and late night hours. You will oversee all aspects of guest services, security, and administrative tasks to maintain the high standards of our establishment.
Key Responsibilities:- Guest Services:
- Greet guests upon arrival and assist with check-in/check-out procedures.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure guest satisfaction by addressing any issues or concerns during the night shift.
- Security:
- Monitor security cameras and patrol the premises regularly to ensure the safety of guests and staff.
- Respond promptly to any security incidents or emergencies, taking appropriate action as needed.
- Enforce hotel policies and procedures to maintain a secure environment for all.
- Operations:
- Oversee the night audit process, including reconciling daily transactions, preparing reports, and ensuring accuracy in billing.
- Coordinate with other departments to fulfill guest requests and resolve any operational issues that arise.
- Conduct routine inspections of hotel facilities to identify maintenance needs and address them accordingly.
- Team Management:
- Supervise and support night staff members, including front desk agents, security personnel, and housekeeping staff.
- Provide training and guidance to ensure that team members perform their duties effectively and adhere to hotel standards.
- Foster a positive work environment and encourage teamwork and cooperation among staff members.
- Emergency Response:
- Serve as the primary point of contact in case of emergencies, such as fire alarms, medical incidents, or natural disasters.
- Implement emergency procedures as outlined in the hotel's contingency plans, ensuring the safety of guests and employees.
- Communicate effectively with emergency services and management to coordinate response efforts as needed.
Qualifications:- Previous experience in a supervisory role within the hospitality industry, preferably in a hotel environment.
- Strong customer service skills with the ability to resolve guest issues and complaints effectively.
- Excellent communication and interpersonal skills, with the ability to interact professionally with guests, staff, and external contacts.
- Proficiency in hotel management software and Microsoft Office applications.
- Sound judgment and decision-making abilities, especially in high-pressure situations.
- Availability to work overnight shifts, including weekends and holidays.
- Certification in CPR and first aid is desirable.
Benefits:- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Employee discounts on hotel stays and dining
Join our team at the Augusta Marriott and contribute to creating memorable experiences for our guests while ensuring their safety and satisfaction throughout the night. Apply now and be a part of our commitment to excellence in hospitality!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Discover one of the premier hotels in Augusta, GA, the stylish Augusta Marriott at the Convention Center, ideally located in the heart of the downtown business district on the banks of the Savannah River. Guests enjoy our unforgettable hotel's proximity to shopping, entertainment and cultural attractions, as well Georgia Regents University and Augusta National Golf Club. Each of our distinctive Augusta hotel's spacious rooms and suites includes complimentary wireless internet, access to our updated fitness center, indoor and outdoor pool, and business center - everything you need to stay productive and refreshed. Augustino's Italian Eatery and Prime Steaks and Augustino's Lounge serve breakfast, lunch and dinner daily. Offering 100,000 square feet of flexible meeting space, this hotel's Augusta conference facilities create a stunning backdrop for meetings and celebrations. Choose our deluxe Augusta, GA, hotel's riverfront accommodations and experience Southern hospitality in a one-of-a-kind location.
Our mission as associates is to deliver a first class lodging meeting and banquet experience. As part of the above experience for our guests, we as associates are the "hosts" in this experience. We learn and live the "Art of Hosting" service culture that represents the Marriott brand and our local franchised property to guests from all over the world. We value exceptional standards, ethical behaviors and practices, honesty, integrity, and teamwork. If you enjoy serving others through exceptional customer service strategies, this may be the next career move for you!
We would love to engage you in a discussion of your skills and abilities. Apply with us and let us know how we can create a great work relationship with you!
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