Job Details
ABOUT MED LAB:
World Class Account Executives. Dedicated Engineers. Inspired Leadership. Med Lab has over 50 years of reliable and trusted service in the advanced healthcare technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving and life-changing heroes that South Florida needs.
DESCRIPTION:
The Warehouse Support will be responsible for various duties in the Warehouse including but not limited to supporting inventory management and parts processing. Supports Field Operations with transport of parts and necessary tools. This includes support for routine service and installations. As well as stocking and maintaining warehouse inventory. May need to perform minor repairs.
MAIN DUTIES AND RESPONSIBILITIES:
- Assist customer service engineers with installations, equipment changeovers, and repairs.
- Follow all Warehouse standard operating procedures, policies, and safety precautions.
- Process parts and work orders on a timely basis in service software.
- Operate within standard operating procedures and job safety guidelines under the general supervision of customer service engineers.
- Communicate with customer service engineers regarding work in progress and completed work.
- Operate forklifts and vans.
- Deliver and pick up parts in the Med-Lab territory.
- Move parts, equipment, and materials to warehouse storage.
- Unload parts, equipment, and materials from pallets and trucks.
- Stage tools, equipment, and materials for loading and delivery.
- Package equipment and materials for shipping including wrapping, boxing, and labeling.
- Clean and maintain the work area.
- Move waste from the work area to dumpsters.
- Turn off and lock up equipment when not in use.
- Perform backup for the warehouse.
- Procure tracking numbers from Siemens and add them to orders.
- Assist Warehouse Manager as needed on special projects.
- Participate in on-call rotation (weekdays and weekends).
SKILLS AND ABILITIES:
- Customer service focus (Internal & External)
- Problem solving skills
- Attention to detail
- Active listening
- Written comprehension
- Deductive reasoning
- Ability to document and record information
- Processing information
- Computer skills in Microsoft Office
- Time management skills
QUALIFICATIONS
- High school diploma or general education degree (GED) with courses in math and computers or supporting combination of education and experience.
- Skill in operating a computer, working knowledge of Microsoft Office, plus good oral communication is required.
- Minimum of three years experience sufficient to demonstrate knowledge in high volume warehouse and purchasing activities requiring expert customer service.
- Demonstrated ability to use computer systems and telephone.
- Prior inbound/outbound customer service center experience preferred.
- Skills in basic math functions and reasoning ability are highly desired.
WHAT'S IN IT FOR YOU?
- Career Growth Opportunities
- Training and development
- 401K with company match
- Medical, Dental, Vision, Life, STD, LTD, and other Voluntary Benefits
- Paid Time Off
We invite qualified applicants to apply and come join our collaborative and winning team in a family business, that has become a business of families!