Job Details
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Careers **Technical Customer Service Advisor**
**Post Date:** 20 Oct 2021
**Requisition #:** R1118740
**Location:** Lake Mary, Florida, United States
**Job Type:** Contact Center
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**Job Type:** **Full-Time Permanent**
**Location:** This position will start training and working from home and in the future transition to our onsite location in Lake Mary, FL.
**Different By Nature, Concentrix By Choice**
* A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
* Endless career opportunities and clear paths for career development
* A competitive salary
* Inclusive perks and benefits
* Opportunity for monthly performance incentives
**WHAT YOU WANT MATTERS TO US**
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service and technical support experts.
This role is the perfect opportunity for someone considering a career in customer services in technical support.
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
As a Technical Customer Support Advisor for Concentrix, youll answer inbound calls from customers having problems with their smartphones and tablets. Problems range from simple password resets to more complex issues where you will utilize your excellent problem-solving skills.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
**TO BECOME A PART OF OUR TEAM:**
Minimum 6 months 1 year of Customer Service experience is required
Technical support/troubleshooting experience is preferred
Familiarity with iOS and/or macOS, or comparable technology preferred
High School Diploma or Equivalent is required
A quiet and private area to work
Current Internet Access in Home or Private Work area.
An internet speed of at least 10mbps download speed and 10mbps upload speed [NOTE: If you would like to check if you meet this requirement you can visit www.speedtest.net]
Courteous demeanor with strong customer service orientation
Dependable with proficient attention to detail
Typing speed of 35 wpm minimum
Ability to work as a team member, as well as independently with minimal supervision
Skills in multi-tasking; including the ability to be flexible and adapt to changes quickly
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Ability to learn including strong problem-solving skills
**CALL US HOME:**
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the worlds best brands and their customers. Were an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
Due to COVID-19 this position requires you to work REMOTE and ONSITE.
The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies can resume to their normal business, the position will move to our onsite facility in Lake Mary, FL.
**Learn more:**
**Concentrix** on Facebook | **Concentrix** on Instagram | **www.concentrix.com**
*The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.*