Job Details
The Regional Operations Manager serves as operational support and as a business coach to facilitate business management and planning, measurement of key performance indicators, annual goal setting, and problem remediation. The ROM is first point of contact for the franchisees and has deep knowledge of the Budget Blinds Business Model and processes, vendors and products, and technology and tools to ensure the franchisees are successful and profitable.
Essential Job Functions:
- Possess a keen understanding of Budget Blinds business model and is seen as a subject matter expert in the following areas.
- Operational Policies and Procedures
- Business Set-up
- Product Knowledge
- Sales
- Installation
- Local Area Marketing
- Touchpoint Operating Platform
- Provide real time franchisee support by field visits, scheduled support calls, responding to emails and voicemails addressed to the Support Team queues.
- Provide business consulting, guidance and planning advice to franchisees using the HFC business planner, vitals reviews template and coaching tools
- Support the onboarding and training of new franchisees by teaching assigned topics and scheduling regular calls with assigned franchisees after training ends
- Provide sales training assistance and advice to franchisees using the consultative sales model.
- Solid understanding of business financial management and the ability to teach key principals to franchisees
- Assist franchisees with annual business planning to include budget forecasting, strategic planning and monthly KPI measurement
- Conduct periodic operational reviews to help franchisees identify and evaluate business opportunities and establish goals by using data and conducting trend analysis
- Maintain a communication call log to record the highlights of conversations/meetings and provide a case history
- Provide practical, operational support and advice in the following areas:
- Turn-key Customer service approach
- Product Management and Quality Control
- Digital Marketing, Lead Generation workflows
- Communicate and promote HFC s overall strategy regarding performance standards, vendors and tools
- Stay current with industry including but not limited to
- Design trends & customer preferences
- Business climate and trends
- Participate in company meetings, webinars, conference calls and conventions when invited to do so
- Perform other duties and/or special projects as assigned in response to changing business conditions, requirements and/or individual skill set.
- Must be willing and able to travel within your assigned territory and other as needed.
Skill Requirements:
- Minimum 5 years hands-on experience in Business/Operations/Franchise experience required.
- Strong attention to detail and organizational skills
- Strong business acumen.
- Able to read and understand financial statements and financial metrics
- Good analytical, problem-solving and business math skills.
- Ability to meet deadlines promised to franchisees or management
- Excellent time management and project management skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office programs with an emphasis in Excel.
- Comfortable using all forms of business technology such as: social media, & apps.