Job Details
PRIMARY FUNCTION :
This individual will manage all aspects of the purchasing cycle of hardware, software, and other services for clients of the IS&T Business Affairs and Portfolio Management group. Included in these responsibilities are management oversight of full-time and temporary purchasing agents; user facing responsibilities such as product advice, consulting, and purchasing-related communications and follow-through; the management of vendor price and service negotiations, contracts, and license agreements.
CORE FUNCTIONS AND COMPETENCIES:
Key responsibilities include but are not limited to:
- Respond to all customer inquires regarding the procurement (purchase/lease) of new desktop/server equipment, such as PC's, printers, scanners, desktop peripherals, etc.;
- Process customer requests for equipment purchase, and ensure customers have followed the necessary processes for equipment purchase approval;
- Maintain and track customer order information in the tracking database;
- Order customer equipment from various vendors and keep inventory team aware of orders in process;
- Maintain proper paper and electronic records of all orders and returns;
- Work with vendors to ensure current customized Jefferson websites reflect the standard hardware and software items for client purchases;
- Make management aware of any serious vendor problems relating to the ordering and functioning of hardware and software;
- Coordinate with the project manager to improve and troubleshoot the client ordering and project completion process. Recommend improvement to management as needed;
- Coordinate with the business manager of Jeff-IT for billing related issues;
- Manage escalations and facilitate resolving service delivery and support issues;
- Interact with and maintain positive work relations with TJU/IS organization and staff.
- Provide other duties as requested.
Qualifications EDUCATIONAL/TRAINING REQUIREMENTS :High school diploma is required. Undergraduate degree is desired but not required. Dell/Apple hardware certifications a benefit.
EXPERIENCE REQUIREMENTS:At least three years experience in a retail/on-campus store, with focus on the administrative processes of such a facility, as well as a strong customer service focus is required. Familiarity with desktop operating systems, applications, and hardware is required, particularly with Dell and Apple equipment. Ability to work independently, and answer client questions/make recommendations regarding their hardware and software needs. This individual must have outstanding organizational skills, and be able to maintain a complex procurement and tracking process. Background in desktop support is a plus.
Closing StatementJefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.
Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.
Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet -designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.
Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.
- OUR MISSION: We improve lives.
- OUR VISION: Reimagining health, education and discovery to create unparalleled value
- OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing
As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.