Job Details
JOB DESCRIPTION **Customer Care Manager**
The role of the Customer Care Manager (CCM) is to drive high customer experience and satisfaction levels and sales of services, service contracts, spare parts, modifications and upgrades to meet expected targets for revenue & profitability.
* Marel is a global leader in the Food Processing Industry
* We help feed the globe with our innovative machinery and full processing solutions
* We are an expanding international organization where there will be opportunities for global travel as well as career advancement
**What youll be doing**
Key elements of your role include:
* Be the customer advocate and trusted advisor for the customer in their focus market
* Optimize customer relationships by building trust through frequent customer visits and communications
* Meet the agreed financial targets effectively and efficiently through proactive sales of parts, service solutions and service agreements
* Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer
* Facilitates good relationships with industries and product experts and drives cross border synergies
* Draw up the tactical and operational plans for the customers
* Support development of regional operational plan
**What were looking for**
* Degree in Engineering and/or Business Administration or similar preferred, Bachelor or Master degree preferred
* Recognized sales training
* Sales of services or capital goods, with minimum experience in this or similar position (2 years). Preferably experience from the industry
* Proven sales & negotiation skills
* Excellent communication skills and ability to work in a multi-discipline team environment
* A naturally outgoing individual with a profound ability to interact with customers and teams alike.
* A sound knowledge of systematic maintenance principles and how they are translated into value adding service solutions
**Commitment to Global Safety**
As a Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work.
*To promote employee health and safety, and consistent with legal and public health guidance, Marel requires that all new hires be fully vaccinated against COVID-19 as a condition of employment. Accommodation requests will be considered consistent with applicable law.*
**Marel Vision and Values**
In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Marels core values are: Unity, Innovation and Excellence.
If youre looking to join an international company with a great culture, flexible working arrangements, career growth and development opportunities then click 'apply' and include a resume!
**Marel does not accept unsolicited applications from third party recruiting agencies.**
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