Job Details
Job Description:
Essential Duties and Responsibilities
Primary responsibility for this position involves delivering a consistent, high-quality experience for internal and external clients by providing prompt support, accurate administrative record keeping, government required record keeping, and client account maintenance. Team member is responsible for ensuring all work is completed according to Modern's requirements.
Essential job functions and duties, including but not limited to:
- Assigned tasks in team workbooks
- Answer incoming phone calls using proper etiquette and professionalism to address client questions or concerns, or to transfer calls to the appropriate team member.
- Must show consistent adherence to KPI and metric requirements.
- Make outbound calls in relation to overdue account balances.
- Be knowledgeable of Modern's programs, warranty periods, covered pests, etc.
- Assist in preparing and mailing special billing list
- Work towards team and individual goals
- Perform other duties as assigned by the Billing & Collection Manager
Qualifications and Education Requirements- High school diploma or equivalent required.
Required Skills- Must have or be able to learn practical and technical knowledge of duties, functions, service and product offerings, terminology, work procedures and company policies.
- Must have excellent computer skills including knowledge of data entry spreadsheets (Microsoft Excel) and word processing (Microsoft Word).
- Must have excellent typing skills.
- Must be able to work in a team-based environment.
- Must have strong organizational, analytical, and mathematical skills.
- Must have strong oral and written communication skills.
- Must be dependable and honest, have good judgement/decision making ability.
- Must have a positive attitude and excellent work ethics.
- Must be detailed and quality oriented.
Physical Requirements- Requires constant (67% - 100% of the time) sitting, standing, walking, reaching writing and typing.
- Requires ability to work onsite throughout the duration of the training period to foster collaboration and allow the Billing & Collection Manager to gauge progress within the learning environment. Hybrid or remote schedules may be offered at the Manager's discretion following the training period; this blend of remote and in-office work is designed to optimize flexibility and productivity, and may be amended at any time.
- Requires constant ability to move freely about the office.
- Requires hearing and vision corrected to normal range.
- Requires ability to constantly operate office equipment.
- Requires gross motor coordination and finger dexterity.