Job Details
* After 4 weeks of training, you will use Windows-based programs and other internal applications to:
* Assist customers through inbound telephone calls for inquiries on appliance deliveries
* Provide information on product availability, delivery and order processing.
* Schedule deliveries and resolve post-delivery issues.
* Offer alternate resolutions for customer concerns.
* Support Store Associates, Call Center Associates, and Consumers in all aspects of the delivery process.
* Create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution
* Other duties as assigned by Leadership.
* Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
* High School Diploma or GED preferred
* Two+ years sales or service experience desired
* Passion for customer service and problem solving
* Exceptional organizational skills;
* effectively utilize time management, ability to multi-task, and use critical thinking
* Organized and thorough, with effective time management skills
* Able to prioritize and plan to rapid satisfactory resolutions.
* Ability to adapt to change
* Flexible with ability to take direction from management yet work independent to achieve goals.
* Excellent written communication skills,
* Good typing ability, and computer skills - comfort navigating multiple online applications.
* Good listening and questioning skills, with ability to resolve conflict
* Excellent sense of ownership with proven follow-through skills.
* Exceptional negotiation & conflict resolution skills;
* Able to diffuse difficult situations or irate customers resulting in satisfactory
* resolution.
* Proven attendance record showing dependability/accountability to work as scheduled.
* Proven ability to accept constructive feedback and apply coaching
* Desire to work in a team environment to work towards common goals
* Ability to remain calm and patient while handling challenging customer concerns.