Job Details
**Customer Service Representative**
**Job Description**
Job Title Customer Service Representative
Location Cleveland - Cleveland, OH US (Primary)
Job Type Full-time
Education High School
Career Level Experienced (Non-Manager)
Category Customer Service
Job Ad **Trescal** is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.
We have a great opportunity for a **Customer Service Representative** to join our team in Valley View, Ohio (Cleveland area).
**In this role you will:**
* Prepare purchase requisitions, customer quotations and estimates, transportation and delivery documents, and other related letters or memos.
* Respond to customer inquiries, investigate and resolve issues, provide status to customers.
* Make price quotations by phone, then prepare your customer quotations with 24 hours to the request
* Responsible for daily, monthly preparation and applicable delivery of customer invoices
* Use internal software to retrieve customer information, equipment status information, status of purchase orders (internal and external), and make changes on purchase orders. Ensure that correct status codes are used.
* Accurate filing of documentation, as needed.
**QUALIFICATIONS**
**As a Customer Service Representative you must possess:**
*High School diploma, GED, or equivalent
*Previous experience in a similar customer service role
*Strong computer skills including proficiency in Microsoft Office Suite
*Strong written & verbal communication skills
*Must have strong organizational skills and good attention to detail
**And we would prefer:**
*Previous work experience in a technical service industry
*Experience in dealing with customer inquiries, resolving issues and providing status to customers
**BENEFITS:**
We believe people are the most important part of every business, which is why we offer more benefits than a great health insurance plan. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package.
*A new window will open and direct you to apply at our corporate careers page at JOBS.TRESCAL.US.*
***We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.***
**Application Instructions**
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
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**Posted**: 2/24/2022
**Job Status**: Full Time