Job Details
Delivering Passion with Every Shipment!
Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide. In 2021, Apex joined the Kuehne+Nagel Group and together have become the Number 1 Global Air Freight Forwarder.
Position Overview: The Collection Supervisor will be responsible for overseeing the day-to-day operations of the collections department, focusing on efficient and effective debt recovery processes. Reporting to the Collections Manager, this role will involve managing individual accounts, analyzing payment trends, and ensuring compliance with company policies and industry regulations.
Key Responsibilities:
- Monitor and manage individual collection accounts, ensuring timely follow-up on overdue payments.
- Review delinquent accounts and develop customized collection strategies to secure payments.
- Utilize collection software and tools to track progress, update account information, and generate reports.
- Liaise with internal departments, such as customer service and finance, to address customer inquiries and resolve payment issues.
- Conduct regular reviews of collection procedures and recommend improvements to optimize efficiency and effectiveness.
- Stay informed about relevant laws and regulations governing debt collection practices and ensure compliance at all times.
- Assist with the development and implementation of training programs for collection agents as needed.
- Provide support to the Collections Manager and collaborate with colleagues to achieve departmental goals.
Qualifications:
- Bachelor's degree in business administration, finance, or a related field (preferred).
- Previous experience in collections or accounts receivable, with a minimum of 5 years of relevant experience.
- Strong understanding of debt collection processes and best practices.
- Excellent communication and negotiation skills, with the ability to handle difficult conversations with customers.
- Detail-oriented with strong analytical skills, able to interpret data and identify trends by using Pivot table.
- Proficiency in Microsoft Office Suite