Job Details
The Process Manager is responsible for researching and understanding cash transactions, policies, procedures, and operations for ATMs, branches, & vaults. You will be collaborating with peers and leadership to support the value chain to ensure optimal cash levels and performance of the forecasting tools. You will also provide immediate support during unscheduled events, such as weather, to ensure continuity in cash flow. This role will also require in-depth analysis of cash trends and outliers to ensure uninterrupted cash availability to our customers.
Responsibilities of this role may include:
- Have an understanding of cash transactions as it relates to ATMs, branches, & vaults
- Utilize analytical tools and proprietary software, including spreadsheets & databases to establish and maintain proper cash inventory levels
- Identify cash reduction opportunities
- Partner with Vault vendors, Branch, and ATM stakeholders to seek continuous improvements
- Provide coaching to maintain optimal cash levels
- Report outages, outliers and trends observed
- Analyze branch closures & impacts to Cash Forecasting for surrounding branches or ATMs
- Schedule forecasting and monitoring, including hold placements and removal requests
- Produce reports, graphs, and analysis illustrating trends and variances in cash balances
- Identify & implement Vendor / Vault assignments
- Analyze accuracy of the forecasting tool and identify adjustments necessary to maintain optimal forecasts
- Provide support with recovery efforts due to unplanned events (i.e. Weather)
- Provide support and/or take lead on process improvement projects & updating documentation
- Responsible for researching and understanding cash transactions, policies, procedures, and operations for ATMs, branches, & vaults.
- Collaborating with peers and leadership to support the value chain to ensure optimal cash levels and performance of the forecasting tools.
Qualifications:
- 2+ years of business analysis, process management, or project coordination experience
- Experience with business process documentation
- High School Diploma
- Bachelors degree preferred but not required
- Superb interpersonal communication and collaboration skills
- Great analytical problem solving skills
- Exceptional organization and time management skills
- Great attention to detail
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.