Job Details
CUSTOMER SERVICE TECHNICIAN
Our client is seeking an experienced Customer Service Technician for a temp to hire opportunity. This position accurately documents customer interactions in the system and provides accurate information to customers using the resources in a Call Center Environment.
CUSTOMER SUPPORT TECHNICIAN RESPONSIBILITIES
Answering all inbound phone calls
Answering inbound Phone requests from clients in a timely fashion
Documenting customer interactions properly within the CRM as a matter of record
Provide accurate information to customers using online OEM resources as needed.
Programming Vehicle ECUs correctly
OE scanning vehicles correctly
Positive position the value of the solution(s) provided
CUSTOMER SUPPORT TECHNICIAN REQUIREMENTS
High School and successful customer service experience
Strong Windows Operating System Familiarity
Microsoft Office
Superior customer service skills
Ability to communicate effectively both verbally and in writing with customers.
OE/Dealer level diagnostic and programming experience preferred
Automotive Repair experience/education
ASE Certification(s) preferred.
Call Center experience
Familiarity with pre/post scanning of automobiles preferred.
Collision automotive experience preferred.
Desired Skills and Experience
This position accurately documents customer interactions in the system and provides accurate information to customers using the resources in a Call Center Environment.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.