Job Details
Customer Specialist Part-Time
At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.
Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.
The Customer Specialist position is a front-line position providing customer service to bank clients both in the branch and at the drive thru. This position will conduct transactional banking service, from evaluating what Richwood Bank account a customer would fit best in and transact funds.
Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants.
Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!
Essential Functions
- Greet customers
- Facilitate all transactions for customers across all financial account types and requests
- Maintain an accurate balance of cash drawers daily
- Demonstrate knowledge of all accounts, products and services offered
- Support customers with all account and service needs
- Be willing to help customers with additional benefits such as notary, faxing and check orders
- Listen to customer needs and recommend the best solutions to help them succeed
- Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations
- Scan proof - scanning all transactions daily into the computer
- Demonstrate drive through knowledge - speaker, transaction drawers/tube
Skills and Abilities- Excellent customer service skills
- The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
- Mathematical skills
- In-depth knowledge of our bank products and services
- Work well under pressure and in a fast paced environment
- Remaining in a stationary position, often standing or sitting for prolonged periods.
EducationHigh School Diploma or GED required, college preferred
Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.