Job Details
**Inside Sales Representative**
Remote - Garland, TX **Department:** Channel Sales
**Manager:** Director of Specifications
**FLSA Status:** Exempt
**Location:** Remote North Texas, DFW area preferred
**OVERVIEW**
This position must be highly motivated, have high energy, and the ability to work closely with multiple team members and departments including Estimating, Inside Sales, Outside Sales, Product Managers, Supply Chain, and Shipping/Warehouse. This position will also work closely with contractors, fabricators, and other specifications customers to facilitate the direct sales process of the Total Fortress Solution.
**OUR PURPOSE STATEMENT**
Lead Global Change in the Way People Build and Live
**OUR NICHE**
Innovative Building Solutions
**OUR CORE VALUES**
**Work Hard, Play Hard ** We seek passionate people. We take our work seriously and we take the enjoyment of our lives seriously.
**Positive, Can DO Attitude ** We are optimistic, we set challenging goals and we find a way to accomplish them. We approach challenges with the intention of finding solutions.
**Compete & Win As A TEAM ** We put the TEAM first. Our team is what makes our company great. We are a competitive group that like to win. We keep score.
**Innovate & Seek Continuous Improvement ** We believe it can always be better. We want better products and processes. We want to be better individuals. We want to be a better organization.
**We Are Respectful ** We respect fellow team members, our partners, ourselves and our company. We are known to be the good guys.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.
* Own assigned customer accounts and collaborate with the specifications team to help with their customers as deemed necessary.
* Use the Fortress internal CRM system, our lead analytics software, social networking platforms, and cold calling to gain incremental sales and grow the Fortress brand presence in the marketplace.
* Foster an environment of open communication internally and with our customers.
* Maintain a comprehensive working knowledge of Fortress brands including Fortress Decking, Fortress Framing, Fortress Fencing, and Fortress Railing products, and the ability to provide solutions to existing and potential customers.
* Work with other Channel Sales team members in organizing, coordinating, and facilitating direct sales efforts geared toward the contractor, developer, fabricator, and other identified end users.
* Record activity and information into company CRM and keep all information correct and up to date.
**SUPERVISORY RESPONSIBILITIES**
* None
**COMPETENCIES:** To perform the job successfully, an individual should demonstrate the following competencies:
***Achievement Focus*** Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
***Adaptability *** Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.
***Attention to Detail*** Demonstrates thoroughness in accomplishing a task through concern for all the areas involved; carefully monitors the details of own and others work to ensure accuracy and quality; plans and organizes time and resources efficiently; completes all work according to procedures and standards.
***Business Acumen*** Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
***Business Ethics*** Treats people with respect; keep commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
***Communications *** Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
***Consultative Selling*** Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.
***Cooperation*** Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
***Customer Focus*** Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.
***Initiative*** Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
***Job Knowledge*** Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current development; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
***Judgement*** Exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
***Problem Solving*** Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
***Professionalism*** Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.
***Project Management*** Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
***Teamwork*** Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyones efforts to succeed.
***Technical Expertise*** Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.
**QUALIFICATIONS:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education/Experience/Additional Requirements**
* 3+ years successful experience in inside sales, customer service, estimating, or a project management role
* Working knowledge of the building materials industry and products
* Knowledge around facilitating a direct sales process
* Design background or previous experience is a plus
* Knowledge of reading building and architectural plans is a plus
* In-depth knowledge of all phases of constr