Job Details
Sierra Executive Solutions, Inc. (SES) is a 3rd party search firm recruiting for a residential homebuilding client, to help them identify their next Customer Service Manager. This position is available for immediate hire. This family-owned business takes exceptional care of its team-members and encourages professional and personal growth.
The day to day:
- Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.
- Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product.
- Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
- Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs.
- Schedule and supervise trade partners repairs in homes after delivery to homeowner.
- Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests.
- Provide accurate and timely information on progress and scopes of work.
- Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
- Keep accurate service request logs and documentation of all work performed.
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Qualifications:
Must have recent experience within the construction industry/knowledge of HVAC, general home maintenance and the ability to understand what works needs to be farmed out to the variety of subcontractors this client uses.
Excellent communication skills, verbal and written
Strong organizational and interpersonal skills
Proficient in Outlook, Excel and willingness to learn Newstar
Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
Bachelor's degree from an accredited college or University is preferred