Job Details
Are you a customer service professional looking to take your talents in a more entrepreneurial direction? Are you looking for a dynamic and growing organization that will both challenge and reward you? We are looking for an Assistant Community Manager with a real knack for great customer service. You will have the opportunity to learn a wide range of functions at one of our manufactured home or RV communities such as management, sales, customer service, office administration, maintenance/grounds and more through hands-on experience. If you like the idea of helping to build and maintain a community and you have the qualifications and background we're looking for, we want to talk to you!
As an Assistant Community Manager, you'll be responsible for supporting the community by learning how to perform the main job functions at a Sky Valley community. These functions range from administrative activities, marketing, budgeting, property maintenance and human resource management to leasing and home sales and - most importantly - resident relations. Ensuring a positive atmosphere and responsive service for the members of your community will not only mean satisfied long-term residents, but also better word-of-mouth referrals!
Requirements
- Ensure residents receive the highest level of service consistent with Sky Valley's Customer Service philosophy.
- Handle and resolve resident/customer issues in a timely and professional manner.
- Manage the rent collection process.
- Assist with the eviction process for your community.
- Coordinate and assist with any Long-Term Leases in your community, including repairs, leasing, sales, refurbishments, closings, and follow-up.
- Assist with monitoring monthly operating budgets and preparing monthly explanations of P&L variances.
- Assist with coordinating team member selection, training, scheduling and development of community team members and ensure all team members comply with appropriate policies and operational procedures.
- Ensure overall community is well maintained and groomed to Sky Valley's curb appeal standards.
- Assist with developing market strategies and maintaining effective advertising to attract prospective residents to the community.
- Enforce community rules and standards.
- Ensure compliance with federal, state and local agencies that regulate fair housing laws and resort operations.
- Plan and coordinate resident relation events and activities.
- Other duties and special projects as assigned.
As an Assistant Community Manager, you must have a strong business mindset together with the ability to place the highest priority on customer service. Strong organizational, time management and leadership are a vital part of your role.
- High School Diploma or GED; Bachelor's degree in Real Estate, Hospitality or Business, a plus
- Minimum of 1 year experience in the property management industry
- Prior sales and leasing experience
- General knowledge of maintenance
- Excellent verbal and written communication skills
- Strong organizational skills
- Demonstrated leadership abilities.
- Solid negotiation skills
- Ability to thrive in a fast-paced environment.
- Knowledge of basic accounting principles
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
- Intermediate computer proficiency including the ability to use the Microsoft Office Suite, email and internet; previous experience using Yardi, preferred.
- Flexibility to respond to community needs during non-business hours.
CONFIDENTIAL INFORMATION This position has access to confidential information; Ie; Financials, and guest/resident personal information.
Salary Description
66,560.00