Job Details
Job Description Sales Support Specialist - 40925 **Description**
**Airgas USA, LLC**
Holt Summit, MO
**Outside Sales Support Specialist**
**Benefits Consistent Hours Stability**
**Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more!**
Discover an exciting Career with Airgas!
Airgas USA, LLC, an Air Liquide company, is the leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.
Dedicated to improving the performance of its more than 1 million customers, Airgas safely and reliably provides products, services and expertise through its more than 18,000 associates, over 1,400 locations, robust e-Business platform, and Airgas Total Access telesales channel. As an Air Liquide company, a world leader in gases, technology and services for Industry and Health, Airgas offers customers an unrivaled global footprint and industry leading technology and innovations. Airgas customer base includes but is not limited to: manufacturing, health care, construction, energy, hospitality, food service, and many more.
**JOB SUMMARY:**
Under general supervision, the Outside Sales Support Specialist serves customers by assisting Account Manager and branches with selling products to businesses, industrial and medical establishments, or individuals at sales office, store, showroom or customers place of business. Meets customers needs and resolves customers problems. Candidate must also be able to prioritize multiple tasks with good written, oral and interpersonal communication skills.
**ESSENTIAL FUNCTIONS:**
* Services existing accounts; obtains orders; and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers/prospects by traveling throughout territory or talking with customers on sales floor or telephone.
* Submits corrections for any errors, including misapplied payments, reversed late charges, and over payments.
* Obtains approval from credit department for new accounts.
* Resolve customer complaints by investigating problems, developing solutions, preparing memos/reports, and making recommendations to management.
* Protects operation of company by keeping financial, production, sales and marketing information and plans confidential.
* Maintains the corporate image and philosophy in all contact with co-workers, customers
**ADDITIONAL RESPONSIBILITIES:**
* Other duties and projects as assigned.
* Support the branch with administrative tasks.
**Qualifications**
**EDUCATION and/or EXPERIENCE:**
* High school diploma or equivalent (GED)
* 2+ years of customer service experience
* Working experience with SAP and other computer order entry system.
* Computer proficiency with Word & Excel
* Frequent bending. Prolonged standing or sitting. Frequent finger manipulation required for typing, computer and/or calculator.
* Excellent customer service & communication skills
* Ability to work independently and under some pressure to meet deadlines
**KNOWLEDGE, SKILLS AND ABILITIES:**
* Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention detail.
* Working knowledge of business English, spelling, and arithmetic; office practices and procedures; departmental rules and regulations.
* Ability to understand and carry out oral and written instructions and to request clarification when needed.
* Ability to apply mathematical concepts such as fractions, percentages, rations, and proportions to practical solutions.
* Ability to read speaks, write, spell and understand the English language.
* Moderate work processing skills including windows.
* Ability to work independently and under some pressure to meet deadlines.
* Must be able to work with a wide variety of people with different personalities and background.
* Must be able to operate in a drug-free workplace.
**PHYSICAL DEMANDS:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The USES category for this position is sedentary. While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
**WORK ENVIRONMENT:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts in office equipment. The noise level in the work environment is usually moderate.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability
**Primary Location**
: United States-Missouri-Holt Summit-65043