911 Public Safety Call Taker (Part-Time)

Job Details

Salary: $20.20 Hourly

Location : Lewisville, TX

Job Type: Part-Time

Job Number: FY2324-00115

Department: Police Department

Opening Date: 05/16/2024

Closing Date: Continuous

FLSA: Non-Exempt

Position Summary

Operates telephone and computer equipment to receive and enter information related to incoming 911 and administrative calls. Maintains logs and records of all activity, as required. Provides support information to police officers, fire units, the general public and other public safety agencies, as required.
Essential Functions

• Answers telephone requests for service. Assesses the nature of the request; enters the request into the computer aided dispatch system.
• Operates automated data systems to retrieve information from local, state and federal data centers.
• Maintains logs and records all requests for service as required for assigned area of responsibility.
• Maintains and updates logs and other information such as street index, motor vehicle repossession log, emergency resource files, etc., as required for assigned area of responsibility.
• Monitors building security systems, panic, and fire alarms.
• Request additional resources and mutual aid from other agencies, cities, sources, etc., as needed.
• Performs all other related duties as assigned.

Position Qualifications

Education

• High School Diploma or GED required.

Experience

• Previous 9-1-1 emergency dispatch experience in a 9-1-1 call center.
• Experience in a position with public contact requiring some type of decision-making and problem solving under stressful and non-stressful conditions required.
• Any combination of related, education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.

REQUIRED SKILLS & ABILITIES

Ability to:

• Ability to accept responsibility and account for his/her actions.
• Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
• Ability to be punctual and attend work regularly
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ability to perform work accurately and thoroughly.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to learn and comply with Standard Operating Procedures, departmental policies and procedures.
• Ability to communicate effectively with a wide variety of people under stressful conditions.
• Ability to speak clearly and understand telephone transmissions.
• Ability to react quickly, calmly, and with good judgment in emergency situations.
• Ability to coordinate a number of activities at the same time under intense stress.
• Ability to read and interpret color data displays on terminal screens and printouts.
• Ability to work a variety of shifts as assigned, including days, evenings, nights, weekends, and holidays.

Skills

• Skill in use of personal computer including Microsoft Office, Open Office or similar word processing programs, e-mail and the internet.

Special Requirements:

• Must submit and pass a pre-employment drug and a hearing test.
• Must complete training requirements for a telecommunicator as required by TCOLE (Sec. 6, Ch. 546, Art. 4413 (29aa), Vernon's TX Civil Statues) within one year of hire date.
• Must complete Emergency Medical Dispatcher Certification within one year from hire date.
• Must submit to and pass pre-employment testing including CritiCall test.
• Must submit to and pass background checks including fingerprint check, polygraph and psychological examination.
• Must be at least 18 years of age.
• Must be a US Citizen as required by TCOLE.

Work Hours

20 hours a week: varied shifts

Part-time employment at the City of Lewisville offers a few advantages, including:

• FICA Alternative with Corebridge Financial (Enrollment Required)*
• Optional Enrollment in a Deferred Compensation Plan with Nationwide or Corebridge Financial
• Employee Membership Discount to Thrive, LELLA, and Lake Park
• Volunteer Pay
• Paid Time Off Accrual
• Employee Assistance and Work/Life Support Program
• Referral Program Eligibility

*The City of Lewisville does not participate in the traditional social security program. However, we offer an alternative plan that provides supplemental benefits and for the financial security of our employees.

01

Do you have a high school diploma or GED?

• Yes
• No

02

Are you a citizen of the United States of America?

• Yes
• No

03

Are you 18 years of age or older?

• Yes
• No

04

Have you ever been convicted in any court of an offense involving family violence as defined under Chapter 71, Texas Family Code?

• Yes
• No

05

Have you use marihuana within the past year?

• Yes
• No

06

Have you ever been convicted of or pled guilty to a Felony or a Class "A" Misdemeanor?

• Yes
• No

07

Have you ever been PERMANENTLY rejected from the Lewisville Police Department hiring process?

• Yes
• No

08

Have you use any other illegal drug within the past 10 years?

• Yes
• No

09

Have you been convicted of or pled guilty to a Class "B" Misdemeanor in the past 10 years of final disposition?

• Yes
• No

Required Question

 City of Lewisville (TX)

 06/06/2024

 Lewisville,TX