Job Details
Requisition ID: 18397 ** Clerk - Phone Communication and Front Desk Representative**
****Job Summary****
Take your next giant leap at Purdue University! With our new David and Bonnie Brunner Purdue Veterinary Hospital complex nearing completion, we are looking to add more clerks to our team. This position shares responsibility between front reception desk and operating phones. In both roles, one must maintain confidentiality at all times per hospital policies, determine urgency of emergencies that enter lobby and use critical thinking to find alternative solutions for upset clients. One must be able to perform a variety of miscellaneous duties as assigned. The possibility exists to be cross trained in Large Animal Reception. Must be willing and able to attend monthly staff meetings; back-up shifts for weeknight and/or weekends will be necessary and some holidays will be required.
Front Desk: Assist clients at front counter. Screen client requests, learn and become efficient in explaining policies & procedures, assist clients in getting necessary forms completed, learn and become efficient in patient check-in and check-out, take payments for visits, learn pet food and prescriptions processes, learn and become efficient in answering the emergency call line, answer internal calls and assist in keeping a clean and organized lobby.
Phones: Learn and become efficient in answering incoming calls to the hospital, taking referral information from owners, scheduling appointments, providing general appointment information including estimates, putting in messages for clinicians/students and transferring calls when needed.
All university employees are afforded a generous including medical/dental/vision insurance, paid time off, and retirement contributions. As part of Purdue Universitys expansive employee benefit package, the University is proud to offer its employees the opportunity to grow, learn, and advance by offering a tuition remission opportunity at both Purdue University and Purdue Global.
This posting may be filled at multiple levels (S1 or S2). The hiring manager will determine the job level based on the skills, experience, and qualifications of the selected candidate.
**S1 requirements:**
* High School Diploma/GED
* 1 year of clerical or customer service experience, preferably in a medical clinic or veterinary office
**S2 requirements:**
* High School Diploma/GED
* 3 years of clerical or customer service experience, preferably in a medical clinic or veterinary office
****Required:****
* Excellent customer service and communication skills
* Proficient data entry skills
* Ability to multi-task
* Ability to use computer
**Additional Information:**
* All new hires will be expected to follow
* Learn more about
* Purdue will not sponsor employment authorization for this position
* A background check will be required for employment in this position
* FLSA: Non-Exempt (Eligible For Overtime)
* Retirement Eligibility: Non-exempt Defined Contribution Plan
* Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply
****Benefits of a Purdue Career:****
* Sign-on bonus for eligible positions
* Competitive benefits package including generous paid sick time and vacation
* Tuition remission (Purdue and Purdue Global)
* Free CityBus access
* Employee discount program
**Nearest Major Market:** Lafayette