Job Details
SUMMARY
Receiving frames from customers and supplied frames for orders. Assist with expediting work as requested by management and customer service teams as needed. These workstations include tracing, shipping, FTC, data processing, stockroom, frame receiving and outsourcing.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary Duties
Bin frames that are delivered to the frame to come area.
Bin lenses that are delivered to the frame to come area.
After frames arrive and are traced, place frame and lenses that were previously in lens bins, in a tray to be completed by the lab.
Match frame with trays that come in from the lab. Remove the frame from bin in DVI and place with lenses to go to the finish department to be edged and mounted.
Working in shipping area invoicing, wrapping, and preparing work to be shipped to our customers.
Reviews assigned queues in Combobulator and makes corrections based on specific queue guidelines.
Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen and enters necessary codes.
Compares data entered with source documents or re-enters data in verification format on screen to detect errors.
Makes necessary corrections to information entered.
Must know additional information when it applies: billing policies, lens availability, frame manufacturers, etc.
Make changes on the Eyefinity website if VSP orders need to be modified.
Work in stockroom printing, folding, and putting work tickets in trays.
Pull frames and scan in DVI to remove from inventory and check for accuracy.
Pull frames and bill out stock orders.
Order and receive frames from suppliers through DVI.
Receive and tray up work from outsourced vendors. Pull frames, sort trays and scan to appropriate station.
Assist Pre-Production with receiving frame and lenses to assure accuracy with orders.
Receive frames in DVI and assign bin locations.
Verify frame edge type correct.
Trace frames and then scan tray number barcode to link tracing to the correct order in DVI.
After tracing frame put frames in assigned bin as printed on the FTC label.
Print, key, and check billing on VBS insurance jobs.
Open mail and sort frame by account
Empty carts of empty trays received from Shipping and return carts to designated areas.
Archive redo orders.
Work the production teams to give our customers the best service and quality possible.
Work to verify and process insurance claims when needed.
Secondary duties
Cross train to lab for mounting when other tasks are completed.
Keep empty tray full in preproduction area.
Fill customer supply requests from customer service.
Keep track of frames not in process using process supplied.
Issue credits.
Other duties as assigned by the Team Lead or Manager
Assist in yearly lens inventory.
Maintain shared email.
Add drill information to orders as needed.
QUALIFICATIONS
Education
High School Diploma or GED
Experience
None required.
Knowledge, Skills, and Abilities
Able and willing to work as a team.
Must be able to work Overtime and Saturdays when needed and be flexible with work schedule.
Able to read and write English Language well and good with basic math skills.
Able to memorize large amounts of data accurately.
Have experience working on a computer.
Critical thinking skills.
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit and to use hands to type and write. The employee occasionally is required to reach with hands and arms and occasionally required to walk. The employee must regularly lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Safety Requirements
Basic understanding of the Injury and Illness Prevention Program and the Hazard Communication Program
Must use proper ergonomics when lifting and sitting at workstation especially when using a computer.
Wear closed toe and closed heal shoes at all times.
Non-Exclusive
The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor.