Job Details
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**Associate Delivery Consultant**
Center Valley (Hybrid) - Pennsylvania - United States / Operations / Employee: Full Time **Why We Work at Dun & Bradstreet** We are at a transformational moment in our company journey - and were so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreets Data Cloud and Live Business Identity, and were wildly passionate and committed to this purpose. So, if youre looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!
As an Associate Delivery Consultant, you will work with cross-functional teams to own and manage customer accounts. You are responsible for creating and supporting deliverables for customers. This includes preparing project specifications for file deliverables, working with contracts to ensure they are compliant and direct customer communications about the deliverables. The ideal candidate will be a self-starter, energetic team player and can adapt to change in a fast past environment. **Responsibilities:**
+ **Own and Manage Customer Accounts (range of complexity and exposure from Medium to High):**
+ Recurring and Ad hoc Requests
+ Analyze Customer Requirements
+ Establish and monitor project timelines
+ Prepare project specifications
+ Work with Vendors to ensure projects are completed accurately and on time, driving customer satisfaction
+ QA Final output
+ Ensure consistency and compliance of output in relation to customer contract
+ **Provide Consultative Support:**
+ To business partners and/or Customers on custom solutions
+ Evaluate and recommend alternatives and options with outside in lens
+ **Provide on-going support to Internal & External Customers and Business Partners:**
+ Promote expanded knowledge of Delivery processes
+ Determine feasibility of new opportunities
+ Research issues involving data quality or potential service failures
+ **Support Delivery Transformation and Specialized Initiatives**
+ Participate in specialty teams and/or transformation initiatives by taking lead roles in key initiatives
**Education and Experience:**
+ 4 year college degree in Business Management or the equivalent in practical experience
+ Strong problem solving, high attention to detail, analytical and time management skills
+ Must be able to communicate (oral & written) complex order specifications and possess experience in establishing project schedules
+ Results-oriented individual, able to handle multiple and/or complex priorities in a fast-paced, dynamic environment
+ Project management experience and proven quality assurance expertise
+ Experience with Data Management and Analytics