Job Details
** Senior Vice President/Division Manager - Western Retail**
**Job Category****:** Executive **Requisition Number****:** SENIO001376 Showing 1 location **Job Details**
**Description**
**SENIOR VICE PRESIDENT/DIVISION MANAGER - WESTERN RETAIL**
At Sierra Pacific Mortgage we believe any successful business or individual is built upon a solid foundation for us, we refer to it as ONE Sierra. Within our organization, weve been very intentional about defining our pillars and holding ourselves accountable to living these principles every minute of every day.
These pillars inform every action we take with each other, our business partners, and our customers. When you join our team, youll immediately recognize that these values set the tone and tenor for our entire company culture.
Since its inception in 1986, Sierra Pacific Mortgage has been built upon the foundation of quality lending practices, unparalleled service, industry knowledge and unmatched integrity. Dedicated to excellence, our team respects and challenges each other, holds each other accountable to our companys standards and ethical behavior, and shares in the success of a growing organization. Promises Made. Promises Kept.
**MUST HAVES**
* Bachelor of Arts, Bachelor of Business Administration or Bachelor of Science degree preferred
* Minimum of 10 years of mortgage operations experience
* Knowledge of all areas of retail operations: set-up through funding
* Working knowledge of investor requirements and product guidelines
* Knowledge of Non-Conforming, FNMA, FHLMC, FHA, VA, and USDA guidelines
* Sound technical skills with the aptitude to learn/navigate loan origination software and other technologies
* Able to read and interpret various loan documents such as promissory notes, regulatory and legal directives, and other loan documents
* Able to define problems, collect data, establish facts, and provide information to resolve the situation
* Prior experience in managing staff and communicating with other managers to ensure a productive staff
* Experience in multi-state lending platforms
* Familiar with regulatory requirements and able to effectively communicate those requirements to staff
* Able to interact with diverse teams across the enterprise to affect process improvement and to ensure compliance
* Proven leadership skills, with emphasis on collaboration, solution-based analysis, organization, and time management
* Able to apply basic math; calculate figures and amounts such as discounts, interest, commissions, and percentages
* Basic computer skills required: word processing, Excel spreadsheets, email, and mortgage software
**WHAT YOU WILL DO**
* Provide oversight of Retail Fulfillment and successful Sales Partnership including the overall profitability of designated Retail Fulfillment Center(s)
* Responsible for the delivery of outstanding customer service as well as the salability, insurability and overall underwriting quality of loans closed by the company
* Oversee all functions of retail operations to make sure files pass through set-up/processing, underwriting, doc drawing, and funding as efficiently as possible
* Manage retail operations team to including coaching, mentoring, training, reinforcing turn times, holding team accountable to expectations, and maintaining morale, workload balance, and team communication
* Proactively manage the Fulfillment Center (FC) pipeline to ensure regulatory/policy compliance, and delivery of service level standards, including rate lock, warehouse bank requirements and loan delivery commitments
* Evaluate complex loan scenarios, loan applications, inspection reports and financial reports to assess financial risk, including reporting potential fraud to EVP of National Operations
* Implement strategies to support/achieve FC profitability goals
* Analyze, correct, and maintain Fulfillment Center financials; controlling expenses associated with Fulfillment operations
* Ensure company Quality Control (QC) policy and quality standards are met, reviewing, and communicating QC findings and implementing cures when necessary
* Oversee collateral packages and ensure delivery to warehouse bank
* Work with National Operations team to effectively improve processes and increase work effectiveness
* Partner with Sales in the recruitment of new branches by participating in on-boarding, training, and branch support
* Partner with Divisional Sales Leader to the grow the retail channel and train staff on FC systems and sales expectations
* Support sales staff; regularly meet with sales managers and to review relationships and quality expectations
* Other duties and/or mortgage related tasks as assigned by management
**WHAT WE VALUE OUR PILLARS OF SUCCESS**
* **Do the Right Thing Always.** Make the right choices in relationships with team members, customers, and partners regardless of the circumstances and without making excuses.
* **True Ownership.** Own your actions and demonstrate personal and corporate commitment to your customers.
* **Unsurpassed Speed.** Demonstrate a sense of urgency and heightened awareness in everything you do. Provide a fast-paced, seamless, and supportive transaction from start to finish.
* **WOW Experience.** Go above and beyond your customers expectations, notice the little things that make a big difference and assume full responsibility for delivering superior service service that leaves your customers saying, Wow!
* **Create Whats Next.** Be a leader of change, serve as a pioneer in the industry. Expertise, insight, and initiative drive our actions.
**WHAT YOULL GET**
* Competitive total compensation package
* A full benefits package including medical, dental, vision, 401k, pet insurance and PTO
* Discounted home loans for employees and their family members
* HSA and FSA plans
* Professional opportunities for upward mobility, training, and personal development
* Privately held mortgage company for over 35 years
* Top Mortgage Workplaces 2020 Mortgage Professional America
* Top 50 Mortgage Companies to work for Mortgage Executive
* Top Mortgage Employer in 2020 National Mortgage Professional Magazine
**WORK CONDITIONS AND PHYSICAL REQUIREMENTS**
* Able to navigate a standard office environment
* Able to attend meetings off-site, on occasion
* Some business travel required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sierra Pacific Mortgage is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**