Service Desk Technician

Job Details

• Status:
  Open
• Union Code:
  -
• Profession:
  Non-Clinical - Information Technology
• Specialty:
  Service Desk Technician
• Unit:498 - EC Transition
• Shift:
  
  Day 5x8-Hour (07:00 - 15:30)
• Block Schedules:
  No
• Start Date:
  04/29/2024
• Job Duration:
  8
• # of Positions:
  1
• Non-Bill. Orientation:
  12
• Job ID:
  2469343
• Account Manager:
  Chey Stokes
• Email:
  ...@ayahealthcare.com

• Overtime Multiplier:
  
  8 regular hours in a day AND 40 regular hours in 1 week : 1.35%
• Double Time Multiplier:
  
  12 total hours in a day : 1.7%
• Charge Nurse:
  None
• On Call:
  None
• Call Back:
  None
• Holiday:
  
  1.35%
• Observed Holidays:
  
  New Year's Day: Falls Within: 7:00 PM day before - 7:00 AM day after
  
  Labor Day: Falls Within: 7:00 PM day before - 7:00 AM day after
  
  Independence Day: Falls Within: 7:00 PM day before - 7:00 AM day after
  
  Memorial Day: Falls Within: 7:00 PM day before - 7:00 AM day after
  
  Thanksgiving: Falls Within: 7:00 PM day before - 7:00 AM day after
  
  Christmas: Falls Within: 7:00 PM day before - 7:00 AM day after
  
  Holiday Comments: None
• Orientation:
  All Hours Billable
• Orientation Details:
  If a candidate has worked at the facility within the last 6 months AND is in the same unit, orientation will not be required. Non-clinical orientation is billable. Agency will maximize the orientation readiness of contract staff by ensuring that all related paperwork and testing is completed prior to arrival at facility.
• Job Location:
  6655 Alvarado Road
  San Diego, CA 92120
• Description:
  Please note all candidates must complete and add a cover sheet to their resume with the below questions answered. If cover sheet is not completed candidate will not be reviewed for consideration.
  1. Have you worked at UCSD Health previously?
  2. Can you confirm your availability for the entire duration of the contract term?
  3. Can you highlight any specific experiences or skills that make you a strong fit for this role?
  4. What is your availability for interviews in the coming weeks?
  5. Do you consent to being submitted for this role by [Vendor Name] and acknowledge that you have not been submitted for this role by any other agency
  6. Are there any questions you have regarding the position you would like to ask the manager?
  
  START DATE: ASAP (Please note that due to average compliance timelines and ETA's for required background checks, we will need 3 weeks after offer to complete pre-employment requirements)
  END DATE: 5/31/2024
  SHIFT: M-F, 7am-3:30pm
  
  DESCRIPTION
  Under supervision, the Service Desk Analyst is part of a team that provides technical support/customer service (Service Desk) for UC Health end-users. Secondarily. Service Desk responsibilities include, but are not limited to answering phone calls, emails, and voicemails from staff and physicians with the goal to resolve the customer need on first contact. This position may be required to provide 24/7 support as needed based on business needs. Performs other related functions as required.
  Typically found in large central departments serving multiple departments or units, this family involves providing day-to-day advanced consultation, training, instruction and troubleshooting /problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users. Analyzes, recommends, installs, configures and evaluates systems and tools for internal and end user use.
  Develops and conducts tests of hardware and software and reports on configurations and behavior. Develops and provides technical documentation and training. Assesses needs and recommends hardware and software acquisitions and upgrades. Applies professional business/technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.
  
  MINIMUM QUALIFICATIONS
  
  A Bachelor's Degree in related area; and/or equivalent experience/training.
  
  Professional experience, and proven success, providing information systems support and management in a large scale organization.
  
  Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
  
  PREFERRED QUALIFICATION
  
  Experience in a healthcare environment.
  
  Epic support or end user experience.
  
  Service Now end user experience.
• COVID-19 Vaccine (Facility Guideline):
  Required + Booster - Medical/Religious Exemptions only
• Flu Vaccine (Facility Guideline):
  Required - Medical Exemptions Only

 vTech Solution

 06/05/2024

 San Diego,CA