Job Details
Job Details
Job Location: Harmony - Harmony, PA
Salary Range: Undisclosed
Description
Job Description
Parts Manager
- Location: Specific branch locations
- Subordinates: Branch parts personnel from specific branch location
- Exemption Status: Exempt
- Job Outline:
Reports to the Regional Parts Manager and is charged with managing all facets of parts in their given branch. This individual will provide leadership in motivating and managing the parts team members. They will manage the parts operations of the store to ensure internal and external customer satisfaction. They are also responsible for the efficient and profitable operation of the branch parts department. Responsibilities and activities include but are not limited to:
- Demonstrate leadership in all aspects of the parts department.
- Coach and mentor parts department employees on a regular basis with regards to efficiency, productivity and profitability.
- Ensure customer satisfaction. Work with parts employees to know the customers current and future expectations and work with all departments to ensure resolve customer concerns.
- Utilize SOP manuals and guidelines to administer parts department policies and processes.
- Manage and supervise parts personnel within their given branch.
- Oversee cycle count process and make appropriate adjustments while ensuring inventory control.
- Maintain the retail sales floor and displays to show the store in a professional manner.
- Assist frontline personnel for emergency orders and expediting. Regular analysis of supplier back orders.
- Consistently print, analyze and take action regarding the following branch ERP reports: Open Back Orders (for unattended parts), Confirm Picking List (for service work orders), Lines to be Received (for parts back orders), and Inventory in Transit (for transfers).
- Execution of both corporate and branch level processed parts returns to vendors.
- Insures availability to adequate coverage at all times in order to maintain proper customer and department needs.
- And all other duties as assigned.
Additional responsibilities working directly with corporate parts management
- Assist Regional Parts Manager in development and implementation of new model stocking plans.
- Assist in management of Annual Parts physical inventory / Cycle counting programs.
- Job Position Control Issues
- Work and communicate directly with parts department professionals and regional managers to execute emergency parts purchasing / inventory control as it pertains to the above outline.
- Implement processes, procedures, consistently throughout branches as directed by corporate.
- Communicate with manager about current processes, policies and procedures that need monitored or corrected to create efficient parts departments.
- Job Requisites
The individual in this position should be personable, a problem-solver, intelligent and have sales aptitude. This individual needs to be able to adapt to all stakeholders customers, suppliers, department employees, co-workers and manufacturers' employees.
- Previous supervisory/management experience preferred; however, training will be provided for the candidate if they have experience/knowledge in the industry and/or retail parts without prior management experience.
- Industry and/or retail parts experience.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Strong analytical skills
- Strong computer skills and working knowledge of Microsoft Excel
- Excellent ability to work in team environment
- Excellent organization skills
- Excellent communications skills
- Ability to lift 50 lbs. on a regular basis
- Ability to sit, stand, walk regularly (8+ hours per day)
- Valid driver's license and ability to meet company driving requirements.
Qualifications