Job Details
Full-time opening for the position of Technical Services Manager. In this hands-on role, you are responsible for overseeing a team of shop technicians and warehouse staff at our Fort Worth location.
Over 400 employees, people in 21 offices throughout Canada and the United States. One of North America s leading providers of interactive video, redemption, amusement gaming and vending equipment, it specializes in solution servicing and design for a wide range of customers in the theatrical exhibition vertical as well as community-based entertainment destinations such as bowling centers, restaurants, arcades, shopping centers and water parks.
Responsibilities:
- Lead the Technical Services team on projects that support Operations and Sales initiatives.
- Coordinate the processing and preparation of new equipment orders.
- Coordinate, prioritize, and lead the troubleshooting, repair, and refurbishment efforts of equipment assets.
- Provide technical guidance and support to internal and external stakeholders, ensuring efficient operations.
- Collaborate with cross-functional teams to prioritize equipment strategies that align with business objectives.
- Team lead on equipment installations at customer locations.
- Coordinate and maintain adequate parts inventory levels to support service.
- Ensure safe operations and processes maintained with technical services team.
Experience:
- Experience within amusement gaming, or a similar industry.
- A minimum of five years experience in a service and repair environment.
- Solid leadership abilities with the capability to effectively manage a team.
Skills:
- Strong problem solving and troubleshooting skills
- Repairs skills that include: electrical, mechanical, and woodworking
- Workload planning and scheduling experience
- Able to work effectively in a fast-paced environment
- A flexible work schedule when needed
- Strong customer service skills
- Exceptional communication skills to effectively collaborate with cross-functional teams.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
We offer: Annual bonus opportunity, Flexible hours, Paid time off, including Vacation and Sick leave, Medical, Dental, Vision, 401(k) with match, Life insurance, Short and Long-term disability coverage and more.
If you are a skilled Technical Services Manager looking for an exciting opportunity to contribute to a dynamic organization, we encourage you to apply.