Job Details
Are you ready to join an exciting, growing, and well-established company that honors integrity, recognizes hard work, rewards achievements, and fosters career growth? Do you enjoy helping others?
If you are, Anderson Automotive Group may have the career opportunity you have been seeking. Our company continues to grow within the Southeast markets and we are always looking for exceptional customer service reps to join our astounding call center team in Raleigh, NC!
Apply today to have your resume on file for future openings with our growing team.
We are looking for individuals who:
- Are engaged customer advocates
- Meet or exceed (attainable) performance targets
- Are brand ambassadors both internally and externally
- Think on their feet and can learn in an ever-changing environment
- Handle customer's needs with integrity and empathy in one transaction
- Demonstrate computer superpowers while accurately navigating and maneuvering through multiple applications and screens simultaneously
- Have impeccable time management skills
- Actively engage and participate in training and weekly coaching sessions
- Take initiative
- Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
- Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers
- Bilingual English/Spanish preferred but not necessary
Benefits, Benefits, and More Benefits! - A culture of caring, belonging, and respect for everyone
- Managers that people want to work with
- Career growth and advancement
- Leadership development, innovative training and learning systems
- Competitive compensation plans
- 401k retirement plans with company match
- Comprehensive health benefits packages, including telehealth and behavioral health services
- Industry-leading maternity and paternity leave
- Paid employee referral program
- Recognition and bonus programs
- Paid time off, bereavement, and vacation benefits
- Employee discounts on parts, service, vehicle purchases, and local entertainment
Qualifications / Successful candidates for this position will have: - 2 years experience in providing customer service either via phone or in person.
- Ability to type accurately and quickly.
- Maintain a positive environment, working with co-workers and customers within a diverse culture.
- Excellent telephone manners and listening skills.
- The ability to relate to customers professionally and courteously.
- The ability to work in a team environment.
- The ability to work under pressure.
- The ability to sit for long periods.
- Excellent attention to detail and multi-tasking ability.
- Self-motivation to work under his/her initiative.
- Must pass a drug test and state, federal, and criminal background check
- Must have a High School diploma or general education degree (GED). (Associate's degree preferred)
- Must be at least 18 years of age
We are an equal-opportunity employer.
Why Automotive: Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.