Job Details
Responsibilities:
Provide end to end resolution or support of all wireless related incidents by utilizing, and configuring network, monitoring and security tools and resources including joint resolution with application groups, systems groups, engineering teams, multiple vendors and customers.
Provides support to teams and departments with technical expertise in TCP/IP, Ethernet, routers, and switches, wireless and security.
Configure and supports enterprise management tools to automate network and wireless tasks in the daily operation of the network and deliver service solutions for the customer.
Onsite resolution to network outages when such problems cannot be resolved remotely.
Wireless support, troubleshooting and incident management, work with Cisco DNAC to identify AP status, troubleshoot and
Lead joint resolution teams for critical enterprise service availability incidents.
Assist with Network Projects with our network Engineering teams when applicable.
Stay current with network and infrastructure technologies through various methods including online research, vendor hosted seminars and conferences, free online courses and paid courses paid by TSS.
implement and customize the following enterprise network management tools: Orion Solar Winds , Cisco NAM and Juniper, Riverbed technologies, Cisco DNAC for wireless
Supporting any and all WIFI hardware and software along with any handheld device issues.
administering our PRIME application, which will include setting up of alerts, maintaining the integrity of all data that is in PRIME as well as work on reporting, and outages.
Preferred Knowledge, Skills and Abilities:
5 years of network management and network operations support related experience specifically at a large network enterprise with a 100+ customer base.
5 years of experience and knowledge in delivering network benchmarks for enterprise applications
Extensive ability in network incident resolution for layer 2 and 3 availability incidents, performance incidents, and resolutions requiring team-based resolution with peers and vendors
Extensive experience and hands-on knowledge in analyzing packet captures, capable of isolating abnormal client-host communication
Experience in implementing and customization of the following enterprise network management tools: Orion Solar Winds , Cisco DNAC for wireless.
Experience with technical documentation and presentation skills with hands-on exposure in using VISIO.
Experience and training for configuration of cisco, Juniper and other manufacturers switches and routers.
Experience with Enterprise wide NetFlow solution
Experience with customizing and implementing SNMP on all routers and switches
Education and Certifications:
Bachelor's degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience