Job Details
**Service Manager**
Employee: Regular : Full time
Location: Wheat Ridge , CO
Team: Retail
: 2021_11193
Zip Code: 80033
Posted Date: 2021-05-11 13:00:00
**Job Description**
Combining in-depth automotive repair knowledge with people skills. This position will manage customer relationships and frequently serve as a liaison between technicians and customers. It will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Total Base Pay Range 50,110.74 - 75,176.82 USD Annual **Company Overview**
GCR is one of the nation's largest full-service Tire & Service companies. Our extensive network of tire stores provides greater availability for customers to purchase tires and related services. GCR Tires & Service is a division of Bridgestone America's Tire Operations (BATO), providing outstanding service from well over 200 locations in 48 US States and Eastern Canada. GCR Tires & Service has the right mix of service, new tire and re-tread knowledge to ensure the ongoing success of our customers. Most of our locations also offer 24-hour roadside assistance. We offer a wide variety of passenger, light truck, medium truck, agricultural, industrial and off the road tires from brands such as Bridgestone, Firestone, and many more. **Responsibilities**
Responsibilities:
Assign and schedule work duties to auto service staff according to individual skill level
Serving all automotive service needs of customers
Oversee the hiring and training of an effective auto service team
Ensuring high teammate retention
Maintain compliance with quality standards
Developing customer satisfaction and retention
Other duties as assigned
Preferred Qualifications:
2-year degree or equivalent
**Qualifications**
***Required:***
* High School Diploma or equivalent
* 4 years of auto service technical experience
* 1 year of service manager or service writer experience
+ Problem solving customer complaints
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
* Capacity to lead and coach others
+ Teammate and customer/communication skills
+ Ability to recruit and select technicians and general service teammates successfully according to store requirements
* Willingness to continue education and remain current in automotive repair issues
* Must have completed all the current and required BSRO store education courses & modules required for this position.
* Must have valid automotive drivers license at all times in order to test drive customers vehicles
**Employee Type**
Regular : Full time