Job Details
**Customer Relations Representative - Cypress or Fremont, CA**
**The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items as well as proven expertise in technical consulting and inventory management distinguishes the Bossard Group.**
**At Bossard, we offer a range of opportunities to develop your career and apply and expand your skills and capabilities in a dynamic, international business environment.**
**Summary**
Responsible for the daily activities associated with their respective accounts.
**Essential Duties and Responsibilities** include the following:
* Review and manage Open Order Reports and associated expedites.
* Daily review and engagement on customers hot lists.
* Verifies inventory and notifies Purchasing of customer orders that would deplete stock.
* Expedite internally to assure shipment of customer orders
* Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
* Informs shipping of packing or labeling requirements for customer shipments.
* Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.
* Ensure all user messages and validation errors are reviewed and managed.
* Provide feedback directly to customers on general order inquiries.
* Support Account Manager or Key Account Manager with Quoting Setup and various other duties.
* Assist quality/purchasing on rejected parts.
* Other duties may be assigned
**Education and/or Experience**
A Bachelors Degree with 1-3 years of customer relations experience is desired and /or training; or equivalent combination of education and experience.
**Bossard Offers**
* Benefits Medical, Dental, Vision, 401K
* Flexible scheduling
* Fitness Reimbursement
* Paid Holidays
* Career Advancement Opportunities
To Apply:
Bossard, Inc.
6521 Production Dr
Cedar Falls, IA 50613