Job Details
** Assistant Service Manager**
**Job Category****:** Management **Requisition Number****:** ASSIS001267 Showing 1 location **Job Details**
**Description**
**This role is a great blend between Management and Technician. You will assist in being responsible for the Mobile up-fitting/installation and the Radio repair team. There will be lots of communication with Clients, the Team and the Management group.**
An ideal candidate will be someone with some supervising experience, training experience and some technical skills with RF repair, maintenance and installation.
Bonus points if you have experience in the mobile up-fitting world - but not a requirement.
**Summary:**
Assists managing day-to-day activities for a specific service shop location. Works with Service Manager on budget planning and analyzing profits and loss statements.
Day Wireless Systems provides a full suite of turn-key systems including two-way radio, video, SCADA, dispatch, mass notification, and point-to-point wireless communications- to public safety, commercial, educational and governmental entities across the nation.
We're seeking an experienced leader with RF experience for an Assistant Service Manager position in our **Medford, Oregon office.**
You will be responsible for assisting in the overall operations of the service department, including daily scheduling and workflow.
A great candidate will be a positive and energetic leader who is experienced in training, managing and mentoring staff, as well as being fully capable of ensuring the efficiency of technical operations.
**Primary Duties & Responsibilities:**
* Scheduling the team of technical and administrative staff, and providing each with feedback and counsel when needed to improve their efficiency and effectiveness
* Develop and maintain customer relationships, while providing excellent customer service and building trust
* Maximize current maintenance contracts
* Financial responsibility for the service department including creating budgets, cost containment, inventory control, monitor overtime expenditures, growth and profitability.
* Facility cleanliness and maintenance.
* Help review of all manpower issues on a constant schedule and act accordingly.
* Conduct regular staff meetings to review weekly goals invoicing and service performance.
* Skill sets include leadership, customer service, professional experience in managing resources, organization and planning, computer and good interpersonal skills. Ability to maintain a positive attitude, perform under pressure, be highly motivated, adaptable and dependable.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)