Job Details
** ORDER PROCESSING SPECIALIST**
**Job Category****:** Customer Service **Requisition Number****:** ORDER001183 Showing 1 location **Job Details**
**Description**
- Salaried Position - Work Life Balance - Family Culture - Competitive Wages - Incredible Benefits Package This critical role requires a highly detailed and organized individual who will closely interact with KPG customers to process orders (manually and via EDI), arrange for transportation/shipping of product, and act as a liaison to customer service, ultimately overseeing the end-to-end customer experience needs from order entry to shipment and delivery. As a global leader in natural and sustainable pet care we are driven to deliver products that are kind to pets, people and our planet and that make life more fulfilling through the pet-human bond.
**Primary Responsibilities**
* Enter all customer orders received via e-mail, fax, phone, and EDI
* Answer customer inquiries via e-mail and phone
* Contact customers regarding order modifications
* Interact with Quality and Production departments evaluating productivity of manufacturing and inventories in the warehouses to determine product availability for shipments and assign ship dates based on this data
* Evaluate all open orders and ship dates on a daily basis and move ship dates as needed to ensure all customer orders arrive as requested
* Initiate rush order shipments by evaluating product inventory levels and selecting a shipment location to best meet the delivery date
* Resolve all customer concerns by independently ensuring product shipments, authorizing returns, resolving damages and issuing credits
* Ensure all customer order requirements are met, including but not limited to, interfacing with customer specific software applications to obtain and enter PO information, pricing, delivery requirements, special pallet and/or placard labelling requirements
* Manage off-site product terminals and warehouses by evaluating inventories and placing product orders as needed
* Provide back up to the other Order Processing staff as needed
* Manage price rebate process for select customers by maintaining accurate sales records and requesting monthly and quarterly rebates
* Responsible for support coordination in managing the customer remittance, Debit and Credit processes internally
+ involves allocation of funds to customers, whether additional charges or refunds are allotted, requiring diligent review, preparation, and routing for approvals (short pay processes)
* Manage export orders by creating pro-forma invoices, coordinating with production and freight forwarders for pick-ups, communicating all shipping details to customer, including tally of containers, lot numbers, bag counts and seals
* Additional duties as assigned
**Education & Qualifications**
* Associate Degree preferred
* Microsoft Excel Skills Charts & Graphs
+ Pivot Table experience a plus!
* Demonstrated Team Player
* Familiarity with Microsoft Dynamics AX a plus, but we are happy to train the right person!
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Preferred**
Associates or better.
**Experience**
**Preferred**
**2-3 years:** Sales Administration, Customer Relations, Accounting Order Entry, or related field
**Licenses & Certifications**