Job Details
Overview
Welcome Home! Build your career with Lennar!
As one of the nation s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.
At Lennar, Everything s Included in our homes, and Everyone s Included on our team. Our Everyone s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Title of Position: Homebuyer Concierge
Lennar is seeking a Homebuyer Concierge that will provide homebuyers with the highest level of customer service through continuous communication and contact to guide them through the new home purchase journey from purchase agreement to closing. The Homebuyer Concierge will provide sales, administrative and escrow support through a variety of related responsibilities and work closely with other departments. This position requires an ability to handle multiple tasks under deadlines, have good judgment, be dependable and a professional, and maintain a supportive, customer-focused attitude.
Responsibilities
Homebuyer Experience
* Serve as the Buyers point of contact once escrow has been opened throughout the construction and closing process.
* Drive Backlog Management by calling Buyers and coordinating transactions through the close of escrow.
* Set clear and concise expectations with Buyers that support Lennar processes and policies.
* Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.
* Capture all Backlog management activity in SalesForce.
* Coordinate introductions and meetings between the Buyer, Mortgage, Title, Design Center, Construction, Sales and Closing departments.
* Generate referrals and leads through customer interaction and communication.
Administrative
* Prepare and/or update all related transaction documents generated through Salesforce in advance of signing.
* Ensure all sales files and necessary documents are complete/signed, compliant, and close
successfully.
* Ensure all items in the DocuSign queue are completed and current.
* Provide real-time feedback and analytics to Sales and Closing department regarding sales
activities and Backlog Management.
* Manage contingency file follow-up.
* Ensure homebuyers are meeting financing requirements outline in their purchase agreements, both mortgage application and conditional Loan Approval deadlines.
* Schedule Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer prior to closing.
* Coordinate NHO, Celebration, Zero-Defect Sign-off and Key Release with the Construction
Manager, Buyer, Escrow, and Mortgage Company.
#CB #LI-CI1
Qualifications
* High School Diploma or equivalent required; Bachelor s Degree preferred
* Real Estate License required
* Minimum 1 year experience supporting a real estate sales team preferred.
* High level Customer Service in high volume business environment.
* Intermediate or greater proficiency in Microsoft Office, Teams, Zoom and/or other
communication platforms.
* Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos.
* Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing
environment.
* Excellent verbal & written communication skills
* Attention to detail and excellent organization skills
* Valid Driver s License and auto insurance coverage required
* Ability to follow directions from supervisor, adhere to company processes and policies, and
accept constructive criticism.
* May require some attendance outside of office at homeowner and/or corporate events.
Physical Requirements
This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator and telephone equipment. May operate a motor vehicle. Ability to work in an office environment.
FLSA Status
Non-exempt
Lennar Core Values
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.
Life at Lennar!
Lennar recognizes our associates are the heart of the company s success. Learn new skills, build your path, and become an integral part of the Lennar Family.
When You Join:
- Health Insurance - Medical, Dental & Vision
- Vacation 3 weeks of vacation per year to start
- Holidays, Sick Leave, & Personal Days
- 401(k) Savings Plan with company match
- Paid Maternity & Bonding Leave
- New Hire Referral Bonus Program
- Product Purchase Discount for Associates
- Associate Assistance Plan
- Everyone s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
- And More!
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Type
Regular Full-Time