Job Details
Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Under the direction of the Operations Manager and the Food Service Supervisors the group leader performs the duties of a food service worker while serving as a resource for other staff and customers.
EEO/AA/Disability/Veteran
Responsibilities:
- 1. Monitors to ensure cleaning and sanitation requirements are followed by all employees. Reports any deviation from policies or regulations to a supervisor.
- 2. Monitors infection control practices, such as the wearing of proper uniform, hair nets, gloves, and other departmental dress code requirements.
- 3. Inspects all work areas to ensure cleanliness and sanitation compliance and reports any discrepancies to a Food Service Supervisor.
- 4. Acts as a resource for staff and identifies and communicates any issues or questions to Food Service Supervisor or Manager.
- 5. Participates in the work activities of the team as assigned (e.g. salad bar, deli, hot line, register).
- 6. Provides excellent customer service to staff, visitors and patients. Responds to customer requests in a professional and timely manner.
- 7. Monitors to ensure that safety rules are followed, materials and equipment are safely stored and that unsafe working conditions are reported to Food Service Supervisor or Manager.
- 8. Safely operates all equipment according to manufacturer specification.
- 9. Demonstrates proper work behavior and attitude.
- 10. Enhances growth and development through participation in education programs, current literature, in service meetings, and workshops, as assigned by the Food Service Supervisor or Manager.
- 11. Participates in facility-wide and department performance improvement programs in relation to Patient Services.
- 12. Visits patients throughout the hospital. Helps to ensure every patient is visited by a member of the Food & Nutrition Supervisory team at least once during their hospital stay.
- 13. Updates Digestible Data Board weekly based on Press Ganey scores. Reviews Press Ganey Scores & Comments weekly with Management Team.
- 14. Conducts the following audits to ensure Patient Services Standards are being obtained (daily): Shadow Reports, Test Trays
- 15. Assists in scheduling weekly Power Plates with Nursing units throughout hospital. Attends Power Plate, Tally's results and provides to Management Team
- 16. Attends weekly Patient Experience System-wide Conference Call. Provides suggestions & feedback to capture and explore opportunities to improve the Patient Experience & Press Ganey Scores.
- 17. Assists contracted food service management team in building relationships with hospital nursing units & staff
- 18. Performs allergy alert tray checks. Assists in Service Recoveries with Patients.
- 19. Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
- 20. Delivers Patient ASAP & VIP Trays on occasion.
- 21. Ensures tray monitor system is running optimally and ensures patient meals are delivered within a timely manner.
- 22. Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Self Development as outlined in performance review.
- 23. Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
Qualifications:
EDUCATION
High School Diploma or GED preferred.
EXPERIENCE
Minimum one-two (1-2) years experience in a food service environment, minimum one (1) year in a supervisory capacity preferred.
LICENSURE
Not applicable
SPECIAL SKILLS
Knowledge of food safety, and healthcare food services knowledge preferred. Experience with relationship building between clinical & non-clinical staff within a hospital setting required. Able to read, write and speak English; able to perform simple mathematical calculations to include addition, subtraction, multiplication, and division.