Job Details
Position Details:
Title: Field Service Technician
Location: Detroit, MI (75 miles radius of Detroit)
Shift: Dayshift: Dayshift
Compensation: up to $37.50/hr
Benefits: Benefits including but not limited to medical, dental, vision and many more!
Travel: Daily travel with around 30% overnight. Although less frequent- some longer trips of up to a week are possible.
Position Description:
The Field Service Technician is primarily responsible for more difficult and /or complicated maintenance activities on Company Uninterrupted Power Systems along with their associated equipment. Other responsibilities include and are not limited to assembly, disassembly, testing, and commissioning of systems. He/She will also be required to provide and facilitate general assistance where needed. The position will be focused on customer satisfaction by ensuring contractual obligations are met and equipment down time is minimal.
Basic supervisory / mentorship responsibilities required at this level as being assigned as the lead technician for a maintenance activity or trouble calls. The Intermediate Technician will be under the direct supervision of the Regional Service Manager (RSM). In the event that the Intermediate Technician is assigned a project, he/she will be under the supervision of the Lead Technician assigned to the project or the Project Manager (PM).
--- Provide customer service by analyzing and evaluating equipment performance within an assigned area of responsibility.
--- Provide assistance and technical support to less experienced personnel.
--- Develop sound maintenance techniques through system knowledge.
--- Perform direct maintenance as required where more complex equipment problems exist.
--- Understands and helps to maintain service contracts.
--- Maintains assigned "Ready Kits" through inventory control and parts requisition.
--- Maintain and account for tools and test equipment necessary to perform required duties.
--- Provide machine start-up and installation coverage on an as needed basis.
--- Uphold and continually improve upon the highest level of customer satisfaction possible.
--- Understand and utilize procedures methodically and safely.
--- Perform preventative maintenance on all Company equipment including: UPS Systems, Frequency Converters, Diesel Controls, Switchgear, and Battery Systems, as trained.
--- Progressive proficiency in job reporting and communication skills.
--- Attend all formal and informal training courses as directed by the RSM.
--- Other tasks, in-house and on-site, as assigned by their RSM, Lead Technician or PM.
Requirements:
--- Minimum of four years' experience in the power industry in either the military or commercial markets or equivalent experience.
--- Must understand AC/DC theory and solid-state electronics at the fundamental level.
--- Strong understanding of electronic/power principles.
--- A basic knowledge of mechanical fundamentals as they apply to supporting Company UPS equipment.
--- Must have completed Level 1 & Level 2 training for all Company UPS equipment in assigned territory.
--- Must possess a valid driver's license.