Job Details
The ADI Customer Service Inside Sales Representative is a critical driver of sales and operations of the Accessories Distributorship (ADI), and accomplishes organizational goals by providing excellent customer service, effectively assessing customer needs, accurately processing customer orders and returns, quickly and effectively resolving customer issues and complaints, and exploring opportunities to add value to the role. Working in a world class distribution company, the primary focus of this role is the growth and sustained performance of all ADI customers.
The ADI Customer Service Inside Sales Representative performs a variety of sales, customer service, and administrative functions, all with the ultimate goal of achieving company sales objectives, maintaining high levels of customer satisfaction, promoting a safe and productive work atmosphere, and improving ADI profitability. This role requires tactful, courteous, and professional communication skills, analytical aptitude, sales and marketing skills, a customer serving mindset, patience under stressful conditions, and a strong will to achieve. An ADI Customer Service and Inside Sales Representative is generally familiar with the trends and operational processes of automotive dealerships, as well as the products, promotions, and processes provided by the ADI and the Manufacturer. Utilizing seasoned attention to detail, the ADI Customer Service and Inside Sales Representative provides each dealership customer with premium service and product knowledge.
By effectively maintaining meaningful relationships with our customers, an ADI Customer Service and Inside Sales Representative can help drive sales growth and increase dealership engagement, contributing to the overall success of the ADI.
**What We Offer**
* Extremely competitive Medical/Dental/Vision Reimbursement Plans
* Company paid Life Insurance/Accidental Death & Dismemberment/Long Term Disability
* 401K Plan with Company Match
* Voluntary Benefits including Short Term Disability/Accident/Critical Illness/Universal Life/Cancer and Vision
* Vacation
* Holidays
* Personal Time off
* Bereavement Leave
* Employee Discounts
* Referral Bonus
* Academy Training
* Athletic Scholarships
* An incredible work environment where we focus on our employees, their success, and their individual growth and opportunities
* No work Sundays
**Responsibilities**
* Provide front-line customer support to dealership customers who call the ADI to place orders, inquire about product information, check order status, or have other related issues.
* Train, coach, and mentor dealership personnel with regard to GM Accessory products and related programs and processes
* Ensure effective use of time, materials, and assets provided by the ADI and General Motors
* Prioritize and communicate regular updates to dealership personnel regarding current promotions, new products, process changes, and other relevant information
* Effectively work with Territory Sales Managers to report, address, and correct customer service issues as they arise
* Regularly seek to fill downtime by completing administrative and other duties that help advance the sales of Accessories
**Experience**
* Demonstrated track record of success for at least two (2) years in a sales or business management role
* Experience in an automotive dealership preferred, but not required
* Passion for helping your business and our Network succeed
* Sales experience of some sort with a hunter mentality and a strong desire to win
* Proven success and ability to follow a system or discipline for success
* Excellent written and verbal communication skills
* The ability and desire to meet and exceed measurable performance goals
* The technical aptitude to master our sales tools
* A highly motivated entrepreneurial spirit
* Available to work flexible hours and weekends
* Professional, well-groomed personal appearance
* Clean driving record
* Willing to submit to a pre-employment drug screen and background check
*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*
**Apply for Customer Sales/Service Representative**
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Full Name Date: 12/29/2021