Job Details
Description
Quality Control Specialist ("QC")
Our award-winning firm is currently seeking a motivated Quality Control Specialist to join our team. A Quality Control Specialist ("QC") plays a vital role in the Intake Department by assisting the Intake representatives once a file has been vetted by intake and/or a new client has signed an agreement to be represented by the firm. QC assures that all data is entered accurately, thoroughly, and on time. Specifically, QC enters pertinent client and file information into the firm's client management system prior to the file being pushed through to the firm's Case Management Department. QC also works closely with our intake specialists, case managers, and attorneys.
To be successful in this role, a QC should have strong teamwork and time-management skills, excellent organization abilities, and be task-oriented and meticulous in comprising and transferring data. Performing well in this role serves as a great launchpad into the role of intake representative.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are looking for an opportunity to develop your skills in the legal field, we encourage you to apply.
Responsibilities
Review the work of intake specialists, including initial consultation notes, case information, and appointment schedules
Verify that all information is accurate and complete, with a keen eye for detail
Identify any errors or discrepancies and work closely with the intake specialists to resolve them promptly and effectively
Maintain accurate and up-to-date records of quality control reviews
Qualifications
High school diploma or equivalent; a Bachelor's degree in a related field is preferred
Prior experience in quality control, data analysis, or a similar role is preferred
Bilingual in Spanish is a plus
Excellent communication and interpersonal skills
Excellent attention to detail and strong organizational skills
Ability to work independently and as part of a team
Familiarity with personal injury law and the legal process is a plus