Job Details
**Concierge (Telluride, CO)**
**Our Company**
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked tropical fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
**OVERVIEW**
The Concierge reports directly to the Rooms Management and is responsible for assisting guests in providing an array of services calculated to make their stay easier and more pleasurable, including dining reservations, winery tour bookings, transportation arrangements, information, and any services that are best suited to the guests needs.
**DUTIES AND RESPONSIBILITIES**
* Maintain complete knowledge at all times of:
+ All resort features/services, hours of operation;
+ All room types, layout, decor, appointments and locations;
+ All room rates, special packages, and promotions;
+ Daily house count and expected arrivals/departures;
+ Room availability status for any given day; and
+ Scheduled daily group activities
* Maintain complete knowledge of and comply with all resort and departmental policies and procedures
* Review arrivals prior to approaching the Concierge desk and be familiar with all VIP guests, special requirements and potential problems.
* Meet with departing shift member to ensure follow-through and a seamless handover
* Ensure that all guests receive personal, individual and professional treatment
* Provide guests with information, descriptions, directions, and reservations for all resort services, local restaurants, activities, travel arrangements and other points of interest
* Coordinate guest history with the Front Office, reservations, housekeeping, and room service
* Develop good relationships with peers in local restaurants and wineries
* Coordinate special attention for birthdays, anniversaries or special events
* Handle guest complaints or problems immediately, ensuring guest satisfaction
* Accurately input guest data into guest history
* Produce weekly Mayflower activities information sheet
* Assist in other Front Office operational duties, as needed
* Maintain follow-up log for communication between concierge shifts
* Plan and coordinate weekly events for Guests
* Prepare newsletter for Guests
**QUALIFICATION REQUIREMENTS**
* 1-Year minimum as a Front Desk Agent
* Excellent service, etiquette and protocol skills and knowledge
* Knowledge of the Western Connecticut area (particularly the Midwest CT area), its geography, wineries, breweries, restaurants, events, sights and other places of interest.
* Able to work on a flexible schedule, including weekends and holidays, according to department needs
Desirable
* Experience at a luxury hospitality property
* Superior professional appearance and manner, good character to work on a fast-paced team
**SKILLS, ATTITUDES, AND BEHAVIORS**
Personal Skills:
* Great communication skills
* Confidence and ability to perform under pressure
* Ability to clearly and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar, with guests, co-workers, and management to their understanding, both in person and by telephone
* Ability to provide clear and legible written communication, compute basic mathematical calculations, input and access data in a computer, and prioritize and follow up on work assignments
* Ability to maintain the confidentiality of guest information and designated resort data
**Starting Rate $20.00**
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich peoples lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family
*Madeline Hotel and Residences is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residences provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Madeline Hotel and Residences complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*
**Benefits:**
We offer competitive rewards, training and career development. Our benefit package includes health insurance options, flexible spending accounts, health reimbursement account with a Company contribution, 401(k) with company match, tuition reimbursement, lifestyle perks, and a great working environment.
**About Madeline Hotel:**
, Auberge Resorts Collection, ideally situated in the heart of Mountain Village, is the stunning alpine resort above the historic town of Telluride, Colorado. The 83-room and 71-residence hotel finely blends Auberges distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline features guest rooms and suites and one- to four-bedroom residential condominiums that offer expansive Mountain Village views and sophisticated alpine amenities. At the helm of the resorts culinary program is Chef Bill Greenwood who brings his expertise to the hotels signature restaurant, Black Iron Kitchen + Bar, delivering Rocky Mountain flavors with the pioneering essence of the American West. Additional amenities include: the best ski-in/ski-out access in town; slope-side Ski Valet offering seamless service and state-of-the-art equipment; the 4,000-square-foot Sky Terrace featuring a heated outdoor swimming pool, hot tubs, fire pits and al fresco lounge; The Madeline Ice Rink; the 3,000-square-foot M Lounge featuring a game room, outdoor fire tables and an indoor/outdoor bar; an alpine-inspired spa and salon, along with yoga, Pilates, and personal training studio. In November 2018, Madeline introduced Sleeping Indian Ranch, a 30,000-acre ranch in the San Juan Mountains, to its unique residential portfolio.
**About Auberge Resorts Collection:**
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
**Stay Connected:**
*Auberge Resorts, LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disab