Job Details
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Reports To
Outbound Sales Supervisor of Inside Sales
Key Relationships
IS Leadership team, Call Quality, Training, Customer Service Representatives, Field Operations Managers, IT Support, Excellence Team, Sales Leadership.
Job Summary
The primary purpose of this role is to sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably and ethically by executing the company designed sales process. The role of the Outbound Sales Representative for Rentokil North America Pest Control is to meet or exceed Baseline Sales Targets, meets or exceeds KPIs while maintaining a customer focused service.
Key Performance Indicators
Annual Inbound BST Target, Inbound Lead Close Rate, Lead Conversion Rate, Sales Bundle Rate, Home Inspection Rate, Call Quality, Productivity Objectives, Call handling within service levels.
Principal Duties and Responsibilities
- Effectively manage outbound daily sales calls expectations.
- Consistently maintain a 35% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan.
- Consistently achieve and exceed monthly Base Line Sales Target.
- Clearly identify and execute the Inside Sales 6 Step Sales Approach.
- Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours.
- Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan.
- Effectively Execute Residential Campaigns for both new and existing customers.
- Call volume standards are 15-20 Calls per Hour, 5-9 Contacts per Hour.
- Meet or exceed an average call quality score of 75%
- Flexibility may be required to support inbound call volumes as needed to support business needs.
CANDIDATE SUMMARYRequired Experience- 1+ years successful experience at a rapidly growing professional sales organization.
- 1+ years Call center experience
- Proven history of driving sales results and achieving goals
- Must possess superior verbal and written communication skills.
- Experience in effectively collaborating with internal and external stakeholders
- Proven success in a dynamic, fast paced environment
Formal Education, Qualifications or Training Minimum High School diploma or GED required
No licenses/certificates are required for this position.
Physical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Sitting for long periods of time while using office equipment such as computers, phones and etc.
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Why Choose Us?A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement- 401(k) retirement plan with company-matching contributions
Work-Life Balance- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.California residents click here to review your privacy rights.
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