Job Details
WHO WE RE LOOKING FOR
Spectrum Vision Partners ( SVP ) and OCLI Vision ( OCLI ) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time. We want to build a great team that helps us focus on delivering exceptional eye care: the kind of team people want to be a part of, and the kind of team we can t live without.
We want to learn more about you and the kind of team culture you can help us create. We re interested in your relevant skills and what you can do. We re even more interested in your positive attitude and flexible mindset!
THE OPPORTUNITY AT HAND
The IT Support Technician will answer calls, emails and level I or Level II troubleshooting support to our growing practice. Must have basic hardware, software and network troubleshooting skills. Must be able to identify customer needs and provide the step and/or direction necessary to resolve said problems in a changing Information Technology environment. Must follow company and/or customer procedures as needed or where provided and maintain best security or business practice. Applicants must be highly organized and possess the ability to effectively and professionally communicate with others.
OUR EXPECTATIONS OF YOU
- Provide knowledgeable IT Hardware, Software, and Networking Support.
- Provide user support for desktop and Lan/Wan- based applications
- Active Directory administration
- Windows Server 2008/2012/2016
- GPO creation and modification
- Office 365/ Exchange administration
- Software installation/SCCM
- Networking Experience (Cisco, Sonicwall preferred)
- Proficient with troubleshooting
- Follow up on open calls/service tickets daily
- Provide excellent customer service
- Accurately code and update call information in ticket system(s)
- Work with ISP s to troubleshoot connectivity issues
- Printer/ Scanner configuration
WHAT YOU'LL NEED TO SUCCEED
- You have excellent customer service skills
- You're a strong problem solver and analytical thinker
- You have hardware & network troubleshooting knowledge
- You have Microsoft Windows troubleshooting knowledge
- You're proficient in Microsoft Office
- You have an Associate's degree in related field or two or more years of relevant experience
- You have 2+ years experience in an I.T./help desk related role
WHO WE ARE
Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime
With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others.
At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.