Job Details
Summary
This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 31, 2024. Applicants will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.
Learn more about this agency
Help
Overview
* Accepting applications
* Open & closing dates
02/01/2024 to 12/31/2024
* Salary
$52,871 - $68,734 per year
* Pay scale & grade
GS 6
* Help
Locations
* Lenexa, KS
* Linwood, KS
* Paola, KS
* Shawnee, KS
* Show more locations (6)
* Belton, MO
* Cameron, MO
* Excelsior Springs, MO
* Kansas City, MO
* Nevada, MO
* Warrensburg, MO
* Remote job
No
* Telework eligible
No
* Travel Required
Not required
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Full-time
* Service
Excepted
* Promotion potential
None
* Job family (Series)
0679 Medical Support Assistance
* Supervisory status
No
* Security clearance
Other
* Drug test
No
* Position sensitivity and risk
Non-sensitive (NS)/Low Risk
* Trust determination process
Suitability/Fitness
* Announcement number
CBSS-12281302-24-ADD
* Control number
774229800
Help
This job is open to
* Federal employees - Competitive service
Current or former competitive service federal employees.
* Federal employees - Excepted service
Current excepted service federal employees.
* Internal to an agency
Current federal employees of this agency.
Clarification from the agency
This position is open to current Federal employees at Kansas City VA Medical Center Only. Resume and current SF-50 is required. For Job Opportunity announcement open to the Public please see: Job Announcement Number CBSS-12281303-24-ADD
Videos
Help
Duties
Kansas City VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.
The Medical Support Assistant (Advanced) positions for the Kansas City VA Medical Center (KCVAMC) are located within Business Office Service (BOS) and support various clinics throughout facilities.
Major duties include, but are not limited to:
* Processes incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate.
* Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
* Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
* Identifies incomplete encounters and communicates findings to providers.
* As needed, assists the team to reinforce the plan of care and self-help solutions.
* Enters appropriate information into the electronic record.
* Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
* Manages patient systems to verify and validate accuracy and resolve issues.
* Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
* Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
Work Schedule: Full-Time. Various Tours/ Shifts Available- Days and Hours to be set by Supervisor.
Functional Statement: Medical Support Assistant (Advanced)
Functional Statement #: 00000
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Help
Requirements
Conditions of Employment
* You must be a U.S. Citizen to apply for this job.
* Selective Service Registration is required for males born after 12/31/1959.
* Must be proficient in written and spoken English.
* You may be required to serve a probationary period.
* Subject to background/security investigation.
* Selected applicants will be required to complete an online onboarding process.
* Must pass pre-employment physical examination.
* Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Qualifications
To qualify for this position, applicants must be a current Federal employee that meets Basic Requirements AND Grade Determinations listed below at the time of application. In accordance with VA Handbook 5005/117 Part II Appendix G45 Medical Support Assistant Series.
Basic Requirements
* Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).
* Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
* Education. One year above high school; OR
* Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
* Certification. None required.
English Language Proficiency. AMSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Creditable Experience
* Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.
* Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.
* Part-Time Experience. Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
Grade Determination In addition to the basic requirements for employment listed above, the following education OR experience criteria MUST be met:
Experience One (1) year of experience equivalent to the GS-5 grade level: This experience includes scheduling, canceling, re-scheduling patient
appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles
with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e. TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
AND
Candidates MUST demonstrate all of the Knowledge, Skills, and Abilities (KSAs) below:
* Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
* Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
* Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
* Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
* Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
* Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books and small parts, etc. No special physical demands are required to perform the work.
References: In accordance with VA Handbook 5005/117 Part II Appendix G45 Medical Support Assistant Series.
The full performance level of this vacancy is GS-6.
Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Read more
* Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.